Technical Solutions Manager

🕒 Janeiro 30

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $75.000 - $85.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Tixr

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2013

🛍️ Comércio Eletrônico

👥 B2C

💰 Venture Round em 2016-08

eCommerce • Entertainment • B2C

A Tixr é uma plataforma especializada na venda de ingressos para uma ampla gama de eventos, incluindo festivais de música, shows, eventos esportivos e festivais de automobilismo. A empresa oferece uma experiência de usuário aprimorada através de seu site, que utiliza cookies para melhorar o serviço e analisar o desempenho. A Tixr faz parcerias com organizadores de eventos para oferecer acesso premium e serviços personalizados aos participantes. Suas ofertas abrangem diversas áreas do entretenimento, incluindo música, esportes, eventos de cultura pop e automobilismo, atendendo a uma variedade de interesses do público.

Descrição

• Serve as the primary technical advisor for a portfolio of clients, deeply understanding their business models, workflows, and goals. • Lead technical implementations, ensuring clients are set up for long-term success—not just launch. • Proactively audit event builds, configurations, and workflows, identifying risks, inefficiencies, and opportunities for improvement. • Ask probing questions to uncover root causes, not just symptoms, and recommend multiple solution paths with clear tradeoffs. • Act as a strong voice of the client in collaboration with Product, Engineering, and Client Experience. • Translate real-world client use cases into clear product feedback, supported by data, context, and business impact. • Document common client questions, edge cases, and solutions to improve internal knowledge and reduce repeat escalations. • Identify opportunities to streamline workflows, automate repetitive steps, and improve team efficiency.

🎯 Requisitos

• 3–5+ years of experience in technical account management, SaaS implementations, live event operations, or technical client support. • Strong technical aptitude with the ability to quickly understand complex systems and integrations. • Ability to ask the right questions, synthesize information, and make clear, defensible recommendations. • Comfort pushing back professionally—using data, logic, and client impact to influence decisions. • Highly organized, efficient, and able to manage competing priorities. • Comfortable learning new tools and workflows as the platform evolves.

🏖️ Benefícios

• Paid Health Benefits ($0 Premiums) • Dental, Vision, Life plans • Open Vacation • 401k (50% match up to 3%) • Paid Equipment • Paid Holidays & Birthdays Off • Parental Leave • Team Offsites / Events • Ticket hookups!