SVP, Professional Services

🕒 Outubro 21, 2025

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Toptal

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2010

🤝 B2B

🎯 Recrutamento

🏪 Marketplace

💰 Seed Round em 2012-06

B2B • Recruitment • Marketplace

Toptal é uma rede exclusiva dos melhores freelancers do mundo — desenvolvedores de software, designers, especialistas em marketing, especialistas em finanças, gerentes de produto e gerentes de projetos. A empresa oferece às organizações acesso a profissionais altamente qualificados para enfrentar seus projetos mais importantes. As soluções da Toptal permitem que as empresas contratem, com rapidez e flexibilidade, talentos de ponta para diversas funções, incluindo desenvolvedores, designers e especialistas em finanças, entre outras. Esses profissionais são rigorosamente testados e avaliados para garantir alta qualidade e uma excelente taxa de sucesso de contratação após período de teste, de 98%. Com presença global e foco na adoção de competências avançadas, como blockchain e IA, a Toptal está liderando o futuro do trabalho sob demanda. As empresas contam com a Toptal para acessar talento freelancer de alta qualificação em vários setores, garantindo que possam formar equipes extraordinárias com rapidez e eficiência, conforme as necessidades de cada projeto.

Descrição

• Build and own the vision, strategy, and execution plan for Toptal’s services function—including all service lines. • Define the organizational structure and leadership model for the Services teams, ensuring the right roles and capabilities are in place. • Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all service lines and functions. • Translate high-level business and operational goals into detailed operational roadmaps for all areas of responsibility. • Establish scalable processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale. • Partner cross-functionally with Product, Marketing, Finance, and Legal to execute on strategic priorities and company-wide initiatives. • Drive a high-performance culture across all functions and businesses, while ensuring we are tightly aligned to support delivery excellence, scalability, and evolving business needs. • Onboard and integrate into Toptal. • Learn Toptal’s model, our value proposition, and our story. • Deep dive into the Services organization to gain clarity on current structures, key initiatives, and challenges. • Meet key leaders and stakeholders across Services, Sales, and the Executive team to build foundational relationships and understand cross-functional dependencies. • Conduct a comprehensive assessment of each service line, including organizational structure, team capabilities, operational processes, and performance metrics. • Engage with senior leaders and key stakeholders to validate your initial findings and gather input on critical challenges and growth opportunities. • Begin shaping a strategic operating model and execution framework tailored to the unique needs of Toptal’s Services function. • Develop a clear understanding of client expectations and feedback to align operational improvements with market demands. • Begin executing a detailed operational plan that aligns with Toptal’s strategic objectives for Services, emphasizing scalability and efficiency. • Sponsor and oversee initiatives that improve delivery consistency, capacity planning, and client satisfaction, ensuring cross-functional alignment and sustainable operational excellence. • Deepen engagement with clients and internal stakeholders to anticipate future needs and proactively adapt service offerings. • Achieve significant growth in gross revenue and pipeline volume across all Services. • Drive measurable improvements in operational efficiency, client satisfaction, and service delivery scalability across all service lines. • Refine and scale processes and systems that support seamless service delivery, resource management, and cross-functional collaboration. • Achieve consistent delivery of business goals through a high-performing, aligned leadership team across all service lines. • Have positioned Toptal’s Services as a core driver of competitive advantage through scalable operations, strong client delivery, and sustained revenue growth. • Scale the operational infrastructure to support anticipated growth, including technology and processes. • Champion innovation and continuous improvement initiatives that keep Toptal agile and ahead of market trends.

🎯 Requisitos

• Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred. • 10+ years of progressive leadership experience in managing complex service organizations and multiple business units, ideally within professional services or technology-driven environments. • Proven track record of successfully leading multi-service line operations with accountability for P&L, growth, and operational excellence. • Demonstrated ability to develop and execute scalable operational strategies that drive efficiency, client satisfaction, and sustainable growth. • Experience at a technology or hyper-growth company is strongly preferred. • Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required. • Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments. • Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients. • Experience driving cross-functional collaboration and alignment across sales, marketing, delivery, and support functions. • Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same. • Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups. • Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire team. • Quality. You take pride in everything you deliver as a reflection of yourself. • Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts. • Willingness to travel to meet with clients, team members, and stakeholders. • You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

🏖️ Benefícios

• Flexible work arrangements • Professional development opportunities