Senior Customer Account Manager

🕒 Agosto 28

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $114.900 - $152.600 / ano

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

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👻 Score fantasma 12%

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TraceLink

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

📦 Logística

💼 Consultoria

🏥 Saúde

💰 $93.000.000 Series D em 2018-08

Logistics • Consulting • Healthcare

TraceLink é uma empresa especializada em orquestração e gerenciamento da cadeia de suprimentos para a indústria de ciências da vida. Ela aborda desafios distintos enfrentados por empresas de ciências da vida, incluindo o gerenciamento de cadeias de suprimentos com parceiros como fabricantes contratados, provedores de logística terceirizada, distribuidores atacadistas, provedores de saúde e farmácias de varejo. TraceLink fornece soluções avançadas para melhorar a conformidade regulatória, simplificar processos de cadeia de suprimentos e aumentar a eficiência operacional por meio de plataformas de rede digital e inteligência de orquestração inteligente. Seus serviços visam otimizar recursos farmacêuticos, garantir a disponibilidade do produto e acelerar a digitalização da cadeia de suprimentos, mantendo-se em conformidade com as regulamentações globais.

Descrição

• Protect, grow, and strengthen Track & Trace customer relationships across an assigned portfolio • Own the complete Track & Trace Agentic Business Process commercialization lifecycle, including account strategy, renewals, compliance expansion, pipeline development, forecasting, and introducing new products and processes • Execute field-based account strategies with regular travel to customer sites • Lead in-person Customer Operational Reviews, Executive Business Reviews, commercial planning sessions, and strategic account reviews • Build trusted relationships with executive, business, compliance, supply chain, quality, and IT stakeholders • Develop and maintain account plans using TraceLink’s WISE operating platform • Develop customer expertise in Track & Trace operating models, compliance processes, priorities, and digital transformation initiatives • Build renewal, expansion, compliance, and Track & Trace ABP pipelines; identify, qualify, and close expansion opportunities • Position Track & Trace Agentic Business Processes and compliance capabilities including MINT Serialized Shipment and POET Compliance Exceptions • Build business cases demonstrating operational, compliance, and financial value • Execute TraceLink’s commercial methodology and MEDDPICC qualification process • Maintain accurate forecasts, account plans, opportunity strategies, customer engagement plans, documentation, and pipeline hygiene in WISE and CRM • Participate in forecast, opportunity, account strategy, and business operating reviews • Identify and refer qualified Supply Chain ABP opportunities • Partner with the Supply Chain ABP sales organization to coordinate customer engagement while retaining Track & Trace ownership • Identify customer health and commercial risks, coordinate internal resources to resolve issues, and protect recurring revenue • Collaborate with Customer Success, Professional Services, Product Management, Marketing, Solution Consulting, and Support • Represent customer priorities internally and advocate for customer success • Deliver retention, expansion ARR, successful ABP introductions, CORs/EBRs, qualified referrals, forecast accuracy, pipeline hygiene, and commercial process compliance

🎯 Requisitos

• 6–10+ years of proven outside sales, field-based enterprise account management, strategic account development, or enterprise software sales experience managing tier-1 key accounts • Experience in an outside sales model, including travel up to 20% for face-to-face meetings, on-site EBRs, and executive rapport • Experience managing complex strategic customer relationships • Demonstrated success protecting and expanding recurring software revenue • Experience engaging executive business and IT stakeholders • Strong commercial negotiation, opportunity qualification, forecasting, and account planning skills • Experience utilizing CRM systems and structured commercial sales methodologies • Proven record establishing collaborative internal cross-functional relationships • Excellent written, verbal, and executive communication skills • Preferred: life sciences, healthcare, supply chain, ERP, or enterprise SaaS experience • Preferred: knowledge of pharmaceutical compliance, serialization, or supply chain operations • Preferred: experience using MEDDPICC or similar enterprise opportunity qualification methodologies • Preferred: experience working in cross-functional enterprise commercial organizations • Core competencies include outside sales and territory management, field presence and on-site executive engagement, executive relationship management, strategic account planning, commercial negotiation, customer business acumen, enterprise SaaS, consultative selling, business value selling, MEDDPICC, WISE Commercial Methodology, pipeline and forecast management, cross-functional leadership, and executive communication and presentation

🏖️ Benefícios

• Competitive compensation • Benefits