Trader Success Manager

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🕒 Julho 29

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Tradeify

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

💳 Fintech

💸 Finanças

Fintech • Finance

A Tradeify é uma firma de trading proprietário e plataforma fintech que financia traders de futuros de varejo e criptomoedas por meio de desafios de avaliação, contas simuladas (Lightning Funded) e contas financiadas ao vivo. A empresa oferece acesso a uma plataforma de trading integrada, diário de trading e análises embutidos, pagamentos automáticos rápidos, regras de risco claras e conteúdo comunitário/educacional para ajudar traders a escalar capital e fazer a transição para trading ao vivo.

Descrição

• Act as the primary, high-touch liaison between traders and the internal Risk and Compliance teams for escalated cases. • Manage complex cases involving account restrictions, suspensions, closures, or permanent platform bans. • Serve as the dedicated point of contact for high-value and VIP traders, handling sensitive appeals, escalated complaints, and priority disputes with a white-glove approach. • Communicate difficult decisions—such as payout denials, risk flags, or account terminations—clearly, empathetically, and professionally. • Work to de-escalate emotional or high-friction situations, maintaining composure under pressure. • Collaborate closely with Risk, Fraud, Legal, and Compliance teams to thoroughly review case evidence and agree on fair, consistent resolutions. • Proactively protect the company’s brand reputation by minimizing unnecessary public disputes, negative reviews, chargebacks, and social media complaints. • Maintain meticulous, audit-ready records of all case files, trader communications, compliance decisions, and final outcomes.

🎯 Requisitos

• 3–5+ years in high-level Customer Success, VIP Account Management, Risk/Fraud Operations, or Dispute Resolution within Prop Trading, Fintech, Brokerages, or Financial Service). • Exceptional written and verbal communication skills, with a proven track record of delivering tough news with tact, empathy, and firmness. • Skilled at handling hostile or upset customers and turning tense situations into constructive conversations. • Able to review complex data, trade logs, and compliance reports to understand why a decision was made and articulate it clearly. • Comfortable partnering with Risk, Legal, and Product teams to align on fair outcomes. • Absolute professionalism when handling confidential trader data and sensitive financial information.

🏖️ Benefícios

• Impact: You will directly shape how our brand interacts with its highest-value users and protect company operations. • Culture: A fast-paced, collaborative environment where your feedback directly drives policy and product improvements. • Growth: Opportunity to develop deep expertise at the intersection of risk management, customer success, and proprietary trading operations.