Customer Success Manager

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Trella Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A Trella Health é uma empresa de análise de dados de saúde que fornece serviços para mais de 30. 000 usuários em todo o país, incluindo as principais agências de saúde domiciliar, provedores de cuidados paliativos e instalações de enfermagem especializada. Sua plataforma integra dados de mercado com uma solução de CRM para oferecer insights que melhoram a execução de vendas e visibilidade de desempenho na indústria de cuidados pós-agudos. Ao aproveitar as integrações de EHR e API, a Trella Health permite o rastreamento de referências em tempo real e ajuda as organizações de saúde a otimizarem suas estratégias de crescimento. Suas soluções incluem insights de mercado, gerenciamento de relacionamento com clientes e serviços de consultoria estratégica, especificamente projetados para o mercado de saúde domiciliar, cuidados paliativos, enfermagem especializada e outros mercados de saúde.

Descrição

• Own a book of business to drive retention and growth rates • Develop a comprehensive understanding of typical business challenges faced by customers and map Trella Health capabilities to address their needs • Engage customers in an appropriate experience that allows them to effectively execute their success plan • Manage customer renewal and expansion orders for attainment of net retention goals • Facilitate implementation kickoffs with our implementation consultants that confirm business goals and outline an initial success plan • Identify risks to customers achieving their stated business goals and collaborate with their account team on how to best mitigate risks • Foster relationships with stakeholders that lead to advocacy for Trella Health across the care continuum • Collect and summarize customer feedback with a focus on understanding the customer’s business problem

🎯 Requisitos

• Prior experience in a Customer Success or Account Management role, preferably within a B2B SaaS environment • Experience within the healthcare tech industry is highly preferred: • Familiarity with Post-Acute Care or HME/Infusion providers • Exposure to data integrations, claims and EHR • Passion for value-based care and healthcare policy • Proven track record of owning customer relationships from “new to renew”, including onboarding, adoption, expansion, and renewal • Must be tech-savvy to be able to understand technical concepts around our product and our customer’s requirements • Passion and empathy to understand your customers and deliver to their needs • Demonstrated success that shows your ability to be assertive and a customer focused problem solver • Strong creative, strategic, analytical, organizational, and relationship skills • Strong verbal and written communication skills • Ability to effectively manage customer relationships at various levels to foster trusting partnerships and navigate conflict if needed • Proficiency in Client Success and Sales software to manage relationships and price, quote, and book orders • Willingness to work with customers on-site and travel up to 10%

🏖️ Benefícios

• Health, Dental, Vision & Voluntary Benefits • Competitive Salary & Bonus Plans • 401k Retirement Savings • Flexible PTO & 10 Paid Holidays • Flexible Work Hours • Equity Shares • Paid Leave Programs • Marketplace for discounted retail and entertainment