Customer Solutions Engineer

🕒 Agosto 22

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

👻 Score fantasma 35%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 80 dias.
• As vagas desta empresa costumam ser preenchidas em 32 dias.
• Sem salário divulgado.

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TRM Labs

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2018

₿ Cripto

📋 Conformidade

🤝 B2B

Crypto • Compliance • B2B

A TRM Labs é uma empresa de inteligência em blockchain que oferece soluções de monitoramento de transações, investigações forenses e conformidade para empresas e organizações do setor público que lidam com criptomoedas. Sua plataforma e produtos (exemplos: Compliance360, Investigation360, Seizure360, Supervision360, BlockInt API, MCP, triagem de carteiras, Know-Your-Asset) ajudam bancos, empresas de cripto, reguladores, autoridades policiais e fiscais a detectar, investigar e bloquear atividades ilícitas com criptomoedas, apoiar apreensões e atender aos requisitos de AML/CTF e supervisão. A TRM também oferece treinamento e certificação (TRM Academy) e serviços profissionais como resposta a incidentes e desenvolvimento de capacidades.

Descrição

• Own and deliver end-to-end TRM solutions, including requirements analysis, business-process design, platform customization, API integration, testing, and customer training • Serve as the technical consultant during discovery calls with key customers and prospects • Document technical requirements and guide solution design • Present TRM APIs and architecture, including implementation guidance, timelines, and potential challenges • Develop API documentation, reference architectures, and implementation guides • Build and maintain relationships with technical stakeholders • Provide expert integration support and troubleshoot customer issues • Stay current with product features and technical dependencies • Align customer needs with the product roadmap and advocate for enhancements • Participate in weekly customer syncs, bi-weekly health syncs, account-team POD calls, and regular customer engagement • Deliver integration documentation within 1–2 days • Provide immediate contingency solutions for urgent customer issues • Build scripted customer proofs of concept within days • Feed customer insights back to engineering and product teams

🎯 Requisitos

• Professional experience in pre- and post-sales roles, such as Solutions Architect, Sales Engineer, Solutions Engineer, or Customer Success Engineer • US Citizenship is required (no dual citizenship) • Exceptional customer-facing skills with technical and non-technical audiences • Proven experience collaborating with engineering and product teams to customize API-based SaaS products at scale, including implementation, testing, and launch • Comfortable scripting in one or more languages to build customer PoCs or prototype APIs, such as Python, JavaScript, or TypeScript • Strong problem-solving skills and ability to prioritize and manage multiple complex tasks independently • High initiative and proactive approach to technical and team-process improvements • Previous AI development experience highly preferred • Ability to work during core overlap hours of 8:00am–5:00pm ET • AI fluency, including applying AI to accelerate workflows, structure and solve problems, improve output quality, and increase speed and leverage

🏖️ Benefícios

• Fully remote work arrangement • Asynchronous communication and collaboration • Occasional off-hours availability during live mission operations; no formal on-call rotation, pager, or 24/7 obligation • Competitive benefits, wellness programs, and time away from work, varying by country and local employment requirements

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