Client Success Executive – Prescription Benefit Management

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🕒 Julho 21

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TrueScripts Management Services

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2014

🏥 Saúde

💼 Consultoria

⚕️ Seguro de Saúde

Healthcare • Consulting • Healthcare Insurance

A TrueScripts Management Services dedica-se a fornecer serviços excepcionais de gestão de benefícios de prescrição. Com foco em oferecer economia máxima e atendimento incrível, a TrueScripts trabalha em estreita colaboração com membros, clientes, corretores e prescritores para oferecer soluções personalizadas e sob medida. A empresa se orgulha de sua transparência e eficiência, oferecendo um tempo de resposta de 24 a 48 horas para solicitações de autorização prévia e um compromisso com o atendimento ao cliente, garantindo que pessoas reais estejam disponíveis para ajudar em mais de 99% das vezes.

Descrição

• Act as a senior liaison between TrueScripts and our clients. • Drive business growth by ensuring client renewal and retention. • Lead the strategic account team (including client success, clinical, and data analytics) with full ownership of client satisfaction and service delivery. • Act as contact via telephone and email for the client to resolve any questions/issues on an ongoing basis. • Oversee execution of communication plan. • Develop strong internal and client relationships through proactive interactions and strong verbal and written communication skills. • Collaborate with internal teams including account management, clinical, member care, business analyst, data analytics, and business development. • Work directly with your POD on reporting and analysis of claims data to identify drug trends, financial performance, and client cost-saving opportunities. • Execute client renewals by building lasting relationships with key client stakeholders. • Provide leadership to coordinate all aspects of client review meetings including scheduling, reporting, materials, accommodations, etc. • Be proficient in CRM and all aspects of proprietary software used for claims adjudication. • Lead client meetings, lunch & learn meetings, etc. • Work directly with your POD to adjust plan parameters as directed by the client/broker. • Oversee the onboarding process involving the client, broker, TPA, and data vendor for new clients.

🎯 Requisitos

• College degree or equivalent experience preferred • Five + years of cumulative Account Management/Client Success in a PBM setting or equivalent client-facing health/benefits experience is required. • Experience in management of employer groups or health plan accounts preferred. • Must possess a valid and current driver’s license. • Ability to travel up to 25% of the time if needed. • Client-facing presentation experience preferred. • Capable of interfacing with TrueScripts clients and owners and providing solutions to problems. • Must be proficient in all Microsoft Office Products. • Need to be flexible and work as a team player. • Demonstrates strong attention to detail. • Ability to prioritize and have good organizational skills. • Ability to perform multiple tasks at one time. • Ability to communicate and work under stress effectively while always maintaining confidentiality. • Need to be self-motivated and work with little supervision. • Need to be adaptable and have different responsibilities given periodically.

🏖️ Benefícios

• A wide range of health insurance options including medical, dental and vision • A strong salary and bonus program • A robust 401k and company match • Employee Assistance Program • A wellness program including financial incentives, chiropractic and massage services, and fitness stipends • Dream Manager Program (yes, it’s a real thing!) • A cohesive, family-based culture • Charitable contributions and volunteer time • Lots of celebrations!