Director, Training and Development

🕒 6 dias atrás

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TrueScripts Management Services

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2014

🏥 Saúde

💼 Consultoria

⚕️ Seguro de Saúde

Healthcare • Consulting • Healthcare Insurance

A TrueScripts Management Services dedica-se a fornecer serviços excepcionais de gestão de benefícios de prescrição. Com foco em oferecer economia máxima e atendimento incrível, a TrueScripts trabalha em estreita colaboração com membros, clientes, corretores e prescritores para oferecer soluções personalizadas e sob medida. A empresa se orgulha de sua transparência e eficiência, oferecendo um tempo de resposta de 24 a 48 horas para solicitações de autorização prévia e um compromisso com o atendimento ao cliente, garantindo que pessoas reais estejam disponíveis para ajudar em mais de 99% das vezes.

Descrição

• Designs, builds, and standardizes training and development programs across TrueScripts • Creates a structured, scalable approach that aligns learning with workflows, quality standards, and performance expectations • Partners with leaders to integrate training into daily operations, key initiatives, and organizational growth • Establishes structured onboarding and role-based development programs, beginning with frontline operations • Defines clear training timelines, milestones, and expectations to ensure role readiness and consistency • Develops scalable approaches that support both new hire onboarding and ongoing team member development • Evaluates current training and onboarding practices to identify inconsistencies, gaps, and inefficiencies • Creates and implements standardized processes, documentation, and development materials across teams • Partners with subject matter experts to develop clear, consistent training content, job aids, and resources • Implements tools and systems to track onboarding progress, training completion, and development effectiveness • Continuously refines programs based on feedback, performance data, and operational needs • Collaborates with leaders across Member Care, Client Success, and other departments to ensure training aligns with real-world responsibilities

🎯 Requisitos

• Bachelor’s degree or equivalent experience preferred • 5+ years of experience in corporate training, organizational development, or operational development • Demonstrated experience building or significantly improving training or development programs, particularly in environments without established structure • Experience in healthcare, pharmacy benefit management, or related environment preferred • Strong ability to create scalable processes and bring consistency to decentralized practices • Experience working cross-functionally and influencing without direct authority • Strong organizational, project management, and problem-solving skills • Excellent communication skills, including the ability to translate complex processes into clear, actionable content • Experience with learning management systems (LMS), training tracking tools, or similar platforms preferred

🏖️ Benefícios

• A wide range of health insurance options including medical, dental and vision • A strong salary and bonus program • A robust 401k and company match • TrueScripts is transitioning to an ESOP, a team member owned company! • Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan! • Employee Assistance Program • A wellness program including financial incentives, chiropractic and massage services, and fitness stipends • Dream Manager Program (yes, it’s a real thing!) • A cohesive, family-based culture • Charitable contributions and volunteer time