Client Success Manager

🕒 Março 12

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TTEC Digital

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

📣 Marketing

🤖 Inteligência Artificial

Consulting • Marketing • Artificial Intelligence

TTEC Digital é líder em transformação da experiência do cliente, combinando tecnologia e empatia humana para melhorar as interações com o cliente. Com foco em inteligência artificial, tecnologia de central de contato e gestão de relacionamento com o cliente, a TTEC Digital oferece soluções personalizadas para transformação digital de médio porte. Suas ofertas abrangentes incluem análise de dados, estratégia e design de CX, e serviços gerenciados que otimizam o engajamento dos clientes em diversos setores.

Descrição

• Serve as part of a shared team, supporting a portfolio of low-touch/tech-touch clients. • Ensure proactive, consistent communication using scalable outreach (email campaigns, webinars, automated check-ins). • Monitor client health metrics and take preemptive action to improve retention and adoption. • Own the resolution of client-reported satisfaction issues from identification to closure. • Partner with internal teams to coordinate escalations, ensure SLAs are met, and communicate updates clearly to clients. • Identify expansion opportunities (new modules, increased usage tiers). • Track client usage metrics, health scores, and feature adoption with dashboards. • Host regional or multilingual webinars for product updates, best practices, and “how-to” training. • Use CRM, analytics, and automation tools to manage client portfolios at scale.

🎯 Requisitos

• 2–4 years in Client Success, Account Management, or related roles (preferably in SaaS, technology, or consulting environments). • Reading, writing, and speaking fluency in the English language is a MUST-HAVE • Strong problem-solving, communication, and organization skills. • Ability to manage multiple client accounts simultaneously at scale. • Familiarity with CRM systems, analytics dashboards, and tech-touch engagement platforms. • Experience in handling issue resolution and escalation management across multiple stakeholders. • Understanding of contact center operations, CRM platforms, AI solutions, or analytics is a plus.