Director of Service Delivery

🕒 Julho 15

🦀 Maryland, Virginia, +1 estados a mais – Remoto

🦀 Maryland – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Tyto Athene, LLC

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2018

🎖️ Defesa

💼 Consultoria

📦 Logística

Defense • Consulting • Logistics

A Tyto Athene, LLC é uma integradora de tecnologia e sistemas focada em missões que transforma dados em inteligência acionável e permite comunicações seguras e em tempo real para clientes governamentais. A empresa oferece serviços de modernização de redes e redes, operações de cibersegurança (incluindo confiança zero e criptografia pós-quântica), dados e análises, IA/ML, nuvem e TI corporativa, engenharia de plataformas e serviços de habilitação de missões para defesa, inteligência, espaço, segurança interna e agências civis.

Descrição

• Lead and oversee all service delivery functions for cybersecurity and cloud security professional services engagements, ensuring quality, timelines, and compliance standards are met. • Own the delivery lifecycle for FedRAMP advisory, implementation, continuous monitoring, and related security programs. • Drive operational strategy and governance frameworks that ensure predictable, high‑quality delivery across all accounts. • Collaborate with Sales, Compliance, and Customer Success teams to improve service offerings, resolve issues, and enhance customer satisfaction. • Ensure teams follow industry standards including NIST 800‑53, FedRAMP Moderate/High, DOD IL frameworks, and agency‑specific ATO requirements. • Develop, mentor, and grow high-performance technical delivery teams, including project managers, cloud architects, security engineers and security analysts. • Work closely with executive leadership to forecast resource needs, optimize utilization, and support organizational growth initiatives. • Maintain deep understanding of emerging cybersecurity risks, cloud technologies, and federal compliance trends. • Review and approve statements of work, delivery plans, and technical program documentation. • Establish KPIs and drive continuous improvement across delivery operations.

🎯 Requisitos

• U.S. Citizenship (mandatory) • 10+ years of experience leading service delivery, program management, or operations in a cybersecurity, cloud services, or federal consulting environment. • Hands-on FedRAMP experience including advisory, implementation, or continuous monitoring. • Proven track record managing complex technical programs for U.S. Federal agencies or regulated industries. • Extensive experience with Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). • Strong understanding of federal security frameworks such as NIST 800‑53, FISMA, DFARS/CMMC, SOC, and ATO processes. • Exceptional leadership, communication, and stakeholder‑management skills. • Experience managing distributed technical, professional services teams and large-scale delivery organizations.

🏖️ Benefícios

• Health/Dental/Vision • 401(k) match • Paid Time Off • STD/LTD/Life Insurance • Referral Bonuses • Professional development reimbursement • Parental leave