Director, Agent Growth and Strategy

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🕒 Julho 2

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🔴 Especialista

📈 Marketing de Crescimento

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Upgrade, Inc.

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2017

💼 Consultoria

🛡️ Seguros

📋 Conformidade

Consulting • Insurance • Compliance

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Descrição

• Own and execute the Agent Program strategy, engaging Travel Advisors and Agencies through targeted marketing, incentive programs, and awareness campaigns • Define and track key performance metrics across all Agent Program initiatives — including marketing campaigns, webinars, conferences, incentives, and trainings — and leverage data to continuously optimize program effectiveness • Build and deepen relationships with top Agency Partners by expanding current program value, identifying growth opportunities, and pitching new Flex Pay solutions • Own and actively manage business development pipeline for new Agency Partners and expansion opportunities within the existing portfolio • Develop growth strategy with Agency Partners via multi-channel approach and tapping into partners’ technology offerings • Define and continuously improve internal processes supporting account registration, maintenance, and performance reporting • Identify actionable insights from data and agent feedback, and translate them into strategic recommendations and operational best practices • Develop, maintain, and iterate on agent training materials and programs to improve engagement, product knowledge, and program adoption • Partner with internal Product team to streamline Agent Product Solutions with a focus on user experience and operational efficiency • Collaborate with Marketing, Compliance, and Legal teams on campaign development, ensuring all deliverables meet partner specifications and timelines • Serve as a key internal communicator, ensuring agent program targets and milestones are aligned with broader business goals • Partner with Flex Pay Commercial teams to ensure up-to-date knowledge of Agent solutions for the broader partner portfolio • Support other Commercial teams as needed on training • Work closely with Customer Service to enhance operational processes and enable effective agent support • Partner with Fraud Operations to monitor program activity and proactively mitigate risk • Lead, develop, and retain the agent program team by setting clear goals, establishing accountability frameworks, and delivering consistent performance feedback • Build and execute individualized development plans for each team member, identifying skill gaps and creating targeted opportunities for growth • Foster an inclusive, collaborative, and results-oriented team culture that drives engagement and retention • Set clear team priorities and manage workload distribution, ensuring resources are allocated effectively across concurrent initiatives • Serve as an escalation point for team members on complex partner issues, providing coaching and guidance to build problem-solving capability

🎯 Requisitos

• 10+ years of Travel Agency experience with a focus on strategy, technology, training, and business development • Deep knowledge of Travel Agencies’ booking systems, their UX and capabilities • Proven experience developing training materials and delivering training in-person or via webinar • Excellent analytical and presentation skills • Superior written and verbal communication skills; ability to translate user and partner feedback into actionable product requirements for non-partner-facing stakeholders • Demonstrated ability to manage multiple concurrent priorities calmly under pressure and ambiguity • Methodical problem-solving skills with a continuous improvement mindset • Highly organized, detail-oriented, and able to work independently • Demonstrated experience managing direct reports, team development, and budget oversight • Nice to have: Bilingual in English and French or English and Spanish (oral and written)

🏖️ Benefícios

• Competitive salary and stock option plan • 100% paid coverage of medical, dental and vision insurance • Flexible PTO • Opportunities for professional growth and development • Paid parental leave • Health & wellness initiatives