IT Operations Manager

🕒 6 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $105.000 - $110.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

👻 Score fantasma 1%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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MedWatch, LLC

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1988

💼 Consultoria

📦 Logística

🛡️ Seguros

Consulting • Logistics • Insurance

A MedWatch, LLC é uma empresa de serviços de saúde que oferece gestão de utilização, gestão de casos, gestão de doenças, defesa do membro e coordenação de cuidados concierge para pagadores, TPAs e empregadores auto-segurados. Há mais de 35 anos, entrega soluções de gestão de cuidados orientadas clinicamente, precertificação e soluções de sinistros, contratação direta e serviços complementares apoiados por certificações URAC e tecnologia proprietária interna para melhorar os resultados clínicos e reduzir os custos do plano e do membro.

Descrição

• Lead day-to-day IT operations, including help desk support, application support, service delivery, incident management, and operational technology administration • Supervise Help Desk, EDI, and other IT operational support personnel • Serve as the primary escalation point for operational technology, application support, reporting, workflow, and business systems issues • Establish operational procedures, support standards, documentation, and service delivery metrics • Monitor operational performance and identify opportunities to improve efficiency, service quality, and user experience • Provide leadership, mentoring, coaching, performance management, recruitment, onboarding, training, succession planning, and professional development support • Oversee Microsoft 365, Adobe, RingCentral, AskNicely, NICE inContact, and other enterprise applications • Manage licensing, user provisioning, access management, configuration governance, renewals, vendors, and service providers • Oversee EDI operations, client onboarding, implementation coordination, testing, production readiness, and post-implementation support • Coordinate activities among clients, IT operations, vendors, development resources, and business stakeholders • Oversee proprietary software and business systems support, reporting requests, data validation, SQL-based reporting solutions, and Crystal Reports troubleshooting • Coordinate Azure, cloud services, identity systems, access controls, monitoring, infrastructure support, business continuity, disaster recovery, and incident response activities • Collaborate with Development, Cybersecurity, Data Analytics, Infrastructure, vendors, clients, and executive leadership • Assist with operational technology expenditures, vendor invoices, purchases, contract administration, and other duties assigned by technology leadership

🎯 Requisitos

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Administration, Technology Management, or a related field required; equivalent combination of education and relevant experience may be considered • Minimum of five (5) years of progressively responsible experience in IT operations, service delivery, technical support, application support, systems administration, or related technology functions • Minimum of two (2) years of supervisory, team leadership, or people management experience required • Demonstrated experience leading, mentoring, developing, or coordinating technical staff and operational technology activities • Strong understanding of IT operations, service delivery, application support, endpoint management, business systems administration, and operational security practices • Strong understanding of customer service principles, incident management processes, escalation management, service performance measurement, and continuous improvement practices • Strong knowledge of Microsoft 365 administration, SaaS application management, software licensing, identity and access management, and cloud-based technologies • Working knowledge of Azure administration, infrastructure operations, reporting solutions, SQL databases, Crystal Reports, and business application environments • Strong computer skills with proficiency in Microsoft Office Suite products • Ability to work in the United States for any employer without sponsorship

🏖️ Benefícios

• Paid time off • Medical insurance • Dental insurance • Vision insurance • Short-term disability • Long-term disability • Life insurance • AD&D insurance • 401(k) with match • Critical illness coverage • Legal plan • Identity theft coverage • Pet insurance • Discount programs • Remote work arrangement

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