Director of Service Delivery – Project Management

Vaga não está no LinkedIn

🕒 6 dias atrás

🚗 Michigan – Remoto

🚗 Michigan – Remote

💵 $145.000 - $195.000 / ano

⏰ Tempo Integral

🔴 Especialista

👷‍♀️ Gerente de Projetos

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US Signal

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2001

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A US Signal é um provedor de infraestrutura de TI segura e de alto desempenho e serviços gerenciados para empresas, combinando soluções em nuvem, colocation, conectividade e serviços profissionais/gerenciados com uma presença nacional de data centers. A empresa auxilia organizações com repatriação de nuvem, colocation de borda, proteção de rede e contra ransomware, otimização de custos e revenda de hardware, atendendo a setores como governo, educação, serviços financeiros, saúde, manufatura e transporte.

Descrição

• Own the full order-to-activation lifecycle across all service lines • Ensure customer commitments, installation timelines, and quality standards are met • Define, monitor, and report KPIs including cycle time, on-time delivery, resource utilization, delivery throughput, and onboarding CSAT • Drive corrective action using data and capacity forecasts to improve efficiency and scale delivery capabilities • Lead managers, supervisors, and team leads across Delivery Network Engineering, Delivery Systems Engineering, Project Management, and Order Administration • Own organizational effectiveness, talent strategy, workforce planning, succession planning, and leadership development • Direct technical delivery and delivery systems teams toward standardized, automated provisioning and operational excellence • Prioritize automation, tooling, and process improvement • Own customer experience throughout the delivery lifecycle and resolve departmental escalations • Own departmental budgeting, forecasting, capacity planning, and resource allocation • Partner with Sales, Solution Architecture, and Product on delivery assumptions, Statements of Work, commitments, staffing plans, and timelines • Represent delivery in cross-functional planning and collaborate with engineering and operations teams on handoffs

🎯 Requisitos

• Bachelor's degree in a related field, or equivalent combination of education and experience • 6+ years of experience in technical service delivery, professional services, technical operations, or related customer-facing technology environments • 3+ years of progressive leadership experience, including direct leadership of managers and supervisors within customer-facing technical organizations • Experience leading customer delivery organizations supporting cloud, network, data center, or managed services solutions • Experience with departmental budgeting, resource planning, capacity forecasting, and performance management • Valid driver's license and insurance • Availability to consult, assist, and/or perform after-hours support • Ability to travel as needed • Eligible to work in the United States • Visa sponsorship is not available

🏖️ Benefícios

• Competitive salary based on experience and qualifications • Remote flexibility • Comprehensive benefits package • Generous paid time off • 10 paid holidays • Comprehensive medical, dental and vision insurance • 401(k) retirement plan with employer contribution • Group Term Life insurance covered 100% by employer • Paid volunteer time • Annual performance-based bonus eligibility