Senior Manager – Associate Director, Process Design & Deployment

🕒 Junho 27

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

⏰ Tempo Integral

🟠 Sênior

👔 Diretor

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Valeris

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💊 Farmacêutico

🏥 Saúde

🤝 B2B

Pharmaceuticals • Healthcare • B2B

A Valeris é um parceiro totalmente integrado de comercialização em ciências da vida, formada pela fusão da PharmaCord e da Mercalis. A empresa oferece soluções abrangentes ao longo da cadeia de valor da saúde para ajudar as empresas de ciências da vida a levar produtos ao mercado e melhorar o acesso e a adesão dos pacientes. Valeris oferece dados e insights estratégicos, programas de suporte e acesso a pacientes e ferramentas de engajamento de prestadores de saúde, atendendo a mais de 500 clientes de ciências da vida e apoiando milhões de pacientes. Com sedes em Morrisville, Carolina do Norte, e Jeffersonville, Indiana, a Valeris se concentra em viabilizar a comercialização e serviços centrados no paciente para organizações farmacêuticas e de ciências da vida.

Descrição

• Researches, analyzes, and recommends improvements to business and system business processes in order to improve overall organization performance • Studies operational and performance data to identify trends and opportunities for improvement • Develops project plans, communicates changes and may provide training to impacted business units as necessary • Serve as a consultant to clients and D&I on program design to ensure alignment with technical workflows, process standards, and system capabilities (or challenges) • Understands both the customer’s need and the system capabilities/ challenges and able to offer effective solutions within platform standards • Support Program Ops and BA to ensure accurate capture and translation of functional and technical workflows into CLS, ensuring all integrations and data migration activities are seamless • Identify, document & prioritize business, process, and data requirements • Support Patient Programs services design and CRM documentation of the end-to-end Patient Journey as required for client Discovery sessions • Ensure Program design and business rules and program process flows are in alignment with technical workflows, process standards, and system capabilities • Support for data migration, data mapping, and integrations • SME support for CLS operational reporting, dashboards set up • Assist with technical workflows creation, system integration, data validations and user acceptance testing as required • Support Design & Implementation Team and Client Services with CLS solutions, from Design to Hypercare • Sales support for CRM demos and RFPs

🎯 Requisitos

• Bachelor’s degree and 8+ years of service-related experience in project/operations management, customer service, or training • Extensive knowledge of HUB Operations, inclusive of Nursing, Reimbursement and PAP experience. • Required direct experience supporting and liaising between the client facing teams and Technology and operational delivery teams • “Power User” Salesforce CRM Experience and ability to assist End-Users with UAT and Hypercare • Salesforce Reporting Experience, with ability to build out Dashboards and Operational reports as required • Data Mapping and Migration Experience • Experience working with offshore & near-shore MSP and Contractors • Extensive understanding of operational workflows and CRM to support Program build and Enhancement, and ability to identify process improvement opportunities • Expertise in Sales and Training presentations for varied size audiences, intimate groups and online presentations • Ability to work across multiple ops groups such as Training, TC Script, Business Solutions, Telecom, Data Analytics/Reporting and IT • Advanced proficiency with MS Excel, Visio and PPT required

🏖️ Benefícios

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Additional health support, including telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting • Paid Time Off (PTO) and Sick Leave to support work-life balance • Team members receive nine paid holidays plus two floating holidays • Opportunities for advancement in a company that supports personal and professional growth • A challenging, stimulating work environment that encourages new ideas • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace • A mission-driven, inclusive culture where your work makes a meaningful impact