Senior Quality Assurance Specialist

🕒 Junho 4

🌵 Arizona – Remoto

🌵 Arizona – Remote

💵 $23 - $27 / hora

⏰ Tempo Integral

🟠 Sênior

🔧 Engenheiro de QA (Qualidade de Software)

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Valon

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2019

💸 Finanças

💳 Fintech

🏠 Imobiliário

Finance • Fintech • Real Estate

A Valon é uma prestadora de serviços hipotecários residenciais, credora e agência de seguros focada em capacitar proprietários de imóveis. A empresa oferece uma ampla gama de serviços para gerenciar hipotecas, fornecer empréstimos e oferecer soluções de seguros para proprietários de imóveis. A Valon busca simplificar o processo de compra de imóveis por meio da facilidade, segurança e expertise financeira, utilizando tecnologia moderna para oferecer serviços personalizados e eficientes. Com a missão de transformar o setor tradicional de hipotecas, a Valon oferece plataformas convenientes e intuitivas para gerenciar hipotecas e acessar recursos financeiros, buscando um serviço ao cliente de alta qualidade e taxas competitivas.

Descrição

• This position is responsible for conducting quality assurance reviews for the contact center agents, facilitating call calibration sessions, and resolving any complex quality assurance-related inquiries from leads and supervisors. • Monitor and evaluate a variety of interactions–phone, chat, and email– within the contact center to ensure service meets all quality assurance standards. • Identify departmental training, performance, and process improvement opportunities • Develop and maintain thorough knowledge and understanding of the functional requirements of the call center, including the frequent and regular performance of front-line tasks • Meet the required daily/weekly quota of QA audits. • Responsible for completing Targeted Reviews as assigned. • Foster positive working relationships with internal and external partners to ensure consistent quality standards. • Performs other duties and special projects as assigned

🎯 Requisitos

• Exceptional organization and time management skills • Ability to work productively with minimal supervision • Basic/Intermediate skill level using Excel/Google Sheets required with proficiency in all other Microsoft products • Analytical approach to problem-solving • Ability to break down complex concepts • Excellent written and verbal communication • Strong interpersonal skills, including the ability to influence others • Strong understanding of best practices for exceptional customer service • Minimum 2+ years of quality experience or similar preferred • Must be available to collaborate and communicate in regularly held in-person meetings • High School Diploma or GED equivalent required

🏖️ Benefícios

• Compensation: competitive salary and 401k plan • Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits • Food & meals: in-office snacks and drinks, and Bagel Fridays • Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient. • Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback • Generous time off: 17 days paid time off, sick days, and 11 company holidays • Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition