Account Manager

Vaga não está no LinkedIn

🕒 Agosto 13

🏈 Ohio – Remoto

infoinfo

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Vantage Point Logistics

Vantage Point Logistics

1 - 10 funcionários

Fundada em 2021

📦 Logística

🚗 Transporte

Logistics • Transport

A Vantage Point Logistics é uma corretora de frete e fornecedora de logística, com experiência, que opera na América do Norte. A Vantage Point Logistics foi estabelecida para atender nossa base principal de clientes, fornecendo soluções de transporte de qualidade com transportadoras estabelecidas.

Descrição

• Own assigned customer relationships, account health, retention, performance, and overall customer experience • Build relationships with operational leaders, decision-makers, and senior customer stakeholders • Create and maintain strategic account plans focused on customer value, adoption, retention, savings, and growth • Engage customers on a prescribed cadence, including onsite travel for executive meetings and business reviews • Analyze customer data to optimize vendor penetration and compliance, identify savings opportunities, improve program performance, and demonstrate measurable value • Identify account concerns, adoption challenges, and retention risks, and develop mitigation plans • Create and present data-backed recommendations • Coordinate with internal teams to resolve complex customer challenges and meet customer expectations • Stay current on healthcare logistics, customer priorities, and industry trends • Share best practices, guide developing team members, and improve VPL’s account management approach

🎯 Requisitos

• 3–5+ years of account management, customer success, client services, healthcare, logistics, SaaS, or related experience • Ability to independently manage and retain customer relationships • Strong consultative relationship-building skills and credibility with stakeholders at multiple levels • Experience developing and executing strategic account plans • Experience maintaining customer data and logging customer interactions in a CRM • Strong analytical and business acumen; ability to translate data into meaningful customer recommendations • Confident presentation and facilitation skills • Ability to identify value-creation opportunities and partner with internal and external stakeholders • Strong problem-solving skills and ability to navigate complex customer situations • Ability to manage competing priorities and multiple customer relationships independently • Experience working cross-functionally to drive customer outcomes • Knowledge of healthcare, supply chain, logistics, or SaaS environments preferred

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