Renewals Advocacy Manager

🕒 Julho 28

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $127.200 - $325.600 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

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Veeam Software

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2006

💼 Consultoria

📦 Logística

☁️ SaaS

💰 $500.000.000 Private Equity Round em 2019-01

Consulting • Logistics • SaaS

A Veeam Software é líder global em resiliência e proteção de dados, oferecendo software de proteção de dados autogerenciável para ambientes híbridos e multi-cloud. Sua Veeam Data Platform oferece soluções abrangentes para backup, recuperação e segurança de dados, com princípios de confiança zero e ferramentas impulsionadas por inteligência artificial para inteligência de dados. As ofertas da Veeam incluem serviços de backup e armazenamento seguros para plataformas como Microsoft 365, AWS e Google Cloud, suportando cargas de trabalho diversas, incluindo ambientes virtuais, físicos e SaaS. Com uma reputação de inovação e confiança do cliente, a Veeam atende a uma ampla gama de indústrias, garantindo resiliência de dados contra interrupções, como ataques de ransomware. Suas soluções permitem que as empresas alcancem liberdade de dados, armazenamento seguro e gestão eficiente, reforçando sua posição como um dos principais fornecedores de software de backup e recuperação empresarial em todo o mundo.

Descrição

• Own executive engagement for Renewals: partner with the VP of Global Renewals on strategic customer meetings, Executive Business Reviews (EBRs), executive sponsor engagements, and renewal strategy discussions. • Drive accountability and follow-through: capture customer commitments, executive decisions, risks, and action items, ensuring cross-functional ownership, timely follow-through, and executive visibility. • Coordinate executive engagement plans: for strategic enterprise accounts and monitor progress against agreed objectives, driving accountability across internal stakeholders so customer commitments are fulfilled and communicated effectively. • Lead executive-ready communications: prepare executive customer briefings, business reviews, presentations, and leadership communications supporting customer initiatives and strategic priorities. • Own the Renewals Voice of the Customer: collect, analyze, and communicate customer feedback, insights, and executive input to influence business priorities at renewal time. • Convert feedback into measurable action: partner with Product, Support, Customer Success, Sales, and Renewals leadership to ensure customer feedback at Renewals results in measurable action, continuous improvement, and an enhanced customer experience. • Institutionalize tracking and visibility: track customer advocacy initiatives, ensure commitments made to customers are delivered, and maintain executive-level visibility into customer sentiment, advocacy initiatives, and strategic customer priorities. • Drive strategic initiatives: that improve customer retention, customer experience, and operational excellence across the Renewals motion.

🎯 Requisitos

• 8–12 years of experience in enterprise SaaS or software. • Experience partnering with executive leadership (VP level and above). • Strong customer-facing experience managing enterprise and strategic customer relationships, ideally in a renewals, retention, or account management context. • Exceptional executive communication, presentation, and relationship management skills. • Strong commercial acumen with a solid understanding of enterprise software business models and customer retention strategies. • Highly analytical and data-driven, with experience leveraging customer insights, NPS, and business metrics to influence decision-making. • Demonstrated ability to independently drive initiatives, manage competing priorities, and consistently deliver results in a fast-paced environment. • Prior experience in a Renewals, Customer Success, or Customer Advocacy organization with direct exposure to renewal-cycle dynamics. • Track record driving cross-functional alignment (Sales, Product, Marketing, Finance) on shared definitions of customer health, success criteria, and accountability.

🏖️ Benefícios

• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents • Medical, dental, and vision coverage starting on your first day • Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program • 401(k) retirement plan with company matching contributions • Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time • AirVet: 24/7 virtual veterinary care at no cost • Legal services, identity protection, and supplemental health insurance options • Tax-advantaged spending accounts for healthcare, dependent care, and commuting • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning