Strategic Account Manager

🕒 Ontem

🌵 Arizona, Colorado, +15 estados a mais – Remoto

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Verisys

SiteLinkedInTodas as Vagas

201 - 500 funcionários

A Verisys é a principal fornecedora dos dados de saúde mais abrangentes (FACIS), aliada à profunda experiência na indústria de saúde para fornecer os dados através de tecnologia ágil utilizada para triagem, verificação, monitoramento para credenciamento, inscrição e contratação de indivíduos e entidades no setor de saúde.

Descrição

• Executes strategic quarterly or annual business reviews for our Top 50 clients • Leads the end-to-end renewal process for existing clients, initiating engagement with SalesOps and Leadership at least 6 months prior to contract expiration • Leverages regular client meetings to identify upsell opportunities and new service needs based on competitor activity and industry trends. Engages Sales to execute and close upsell deals • Conducts comprehensive formal contract reviews to document terms, requirements and fees. Facilitates audits to ensure we’re billing correctly and applying annual escalators, minimums, annual fees, pass-through fees, etc. Validates adherence to SLAs and service requirements and provides strategic recommendations for adjustments during the upcoming renewal period. • Acts as the escalation point for tickets managed by Solution Services (Tier 1), ensuring a seamless transition from day-to-day requests to strategic resolution. Works with cross-functional teams to drive resolution and gather RCA and preventative action. • Manages and prioritizes client enhancement requests • Proactively requests and manages client volume forecasts on a monthly basis to support internal operations and staff planning. • Identifies areas for product improvement for assigned customers/market and routes through the appropriate product feedback channels • Ensures adherence to contractual SLAs and takes proactive action for at-risk SLAs • Responds to client inquiries and provides updates within established timelines • Completes monthly client health reporting and takes proactive action to improve at-risk client health • Acts as a SME (subject matter expert) for assigned clients and markets by maintaining an understanding of client use cases, regulatory shifts and industry trends • Collaborates with Sales and Implementations to create seamless transitions, consistent expectations and exceptional client experience at all points of the customer relationship • Provides back up support for team members on PTO • Trains new team members and cross-train existing team members, as needed • Creates and updates complex process documentation • Leads or participates in special ad-hoc projects

🎯 Requisitos

• 5+ years account management experience • Experience managing clients at both the business owner and executive levels • Experience supporting contracting processes (renewals, addendums, amendments) • Experience developing and delivering strategic presentations to executive-level stakeholders • Advanced knowledge of Google Workspace and/or Microsoft Office Suite • CRM experience (Hubspot, Salesforce, etc) • Ticketing experience (Jira, Azure, etc) • Bachelor’s Degree or equivalent experience

🏖️ Benefícios

• Health insurance • Professional development opportunities • Paid time off