Manager, Member Services

Vaga não está no LinkedIn

🔥 21 horas atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 1 dia.
• As vagas desta empresa costumam ser preenchidas em 26 dias.
• Sem salário divulgado.

Candidatar-se

Encontrar Vagas Remotas Similares

Versant Health

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

⚕️ Seguro de Saúde

🤝 B2B

Healthcare Insurance • B2B

A Versant Health é uma empresa que oferece benefícios de visão e cobertura de cuidados oftalmológicos para organizações e membros nos Estados Unidos. Ela trabalha com empregadores (comercial/terceiros), programas governamentais (Medicare e Medicaid), e redes de provedores para expandir o acesso aos cuidados oculares. A Versant opera um laboratório de fabricação de óculos totalmente automatizado, apoia prestadores de cuidados oftalmológicos credenciados através de um Centro de Recursos para Provedores, e publica recursos educacionais para membros. As marcas mencionadas sob a holding incluem Davis Vision e Superior Vision; a organização enfatiza cuidados oftalmológicos acessíveis e de alta qualidade, baseados em escolha, valor e cuidado.

Descrição

• Manage the Member Service team, including selection, training, development, coaching, counseling, and performance management • Conduct resource planning to maximize productivity • Implement quality programs aligned with organizational objectives • Partner with the Director of Operations to meet goals and develop performance strategies • Analyze KPI performance and ensure objectives are met • Drive continuous process improvements for service levels, cost reduction, and quality • Identify training needs, support ongoing training, and measure results • Ensure the Supervisor manages day-to-day MSR operations, schedule adherence, and system protocols • Provide continuing education on benefits, answer questions, and resolve problems • Participate in research, implementation, and testing of technology to improve call center efficiency • Adhere to federal, state, and local regulations, company policies, privacy requirements, HIPAA, and security procedures • Participate in required training and educational activities • Perform other duties as assigned

🎯 Requisitos

• Bachelor's Degree required • An equivalent combination of education and experience will be considered in lieu of a bachelor's degree • 3+ years of experience in a call center environment required • Management experience in a call center environment required • Experience with call center telephony software required • Proficiency with Microsoft Office Suite required • Experience in a healthcare, insurance, and/or account management work environment preferred • Ability and willingness to travel as required • Compliance with HIPAA, privacy, confidentiality, and data security requirements • Ability to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time • Ability to occasionally walk and reach with hands and arms • Ability to frequently lift and/or move up to 20 pounds

🏖️ Benefícios

• Equal employment opportunities without regard to protected characteristics • Reasonable accommodations for individuals with disabilities • Training and educational activities • Professional affiliation or organizational requirement maintenance activities • Supportive culture • Leadership development and growth environment

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo