Strategic Account Manager

🕒 Setembro 2

🦞 Maine – Remoto

🦞 Maine – Remote

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💰 Gerente de Contas

👻 Score fantasma 23%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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VETRO, Inc.

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2016

💼 Consultoria

📦 Logística

🏗️ Construção

Consulting • Logistics • Construction

A VETRO, Inc. é uma empresa especializada em soluções para gerenciamento de redes de fibra óptica. Seu produto principal, o FiberMap, é uma plataforma nativa da nuvem projetada para planejar, projetar, construir e operar redes de fibra óptica. Os serviços da VETRO simplificam o planejamento de GIS e fornecem gerenciamento de dados em tempo real para clientes como cooperativas elétricas, empresas de engenharia, ISPs e várias organizações do setor público, melhorando a eficiência ao longo do ciclo de vida da rede de fibra.

Descrição

• Drive and lead the renewals process with the Account team to preserve and improve customer contracts and relationships • Engage key decision-makers to identify customer requirements and uncover roadblocks • Negotiate and execute renewal contracts in partnership with Finance • Present renewal proposals and options and notify customers of upcoming contract expirations • Identify upsell and cross-sell opportunities during contract renewal • Communicate risks and lead resolution strategies, escalating when appropriate • Build and maintain relationships with client stakeholders and decision-makers • Serve as the primary client contact and provide customer service and support • Understand client objectives and challenges and provide tailored solutions • Monitor account performance, Customer Health metrics, and key trends • Proactively engage customers and lead escalations through resolution • Prepare and present reports on account status, renewal forecasts, and expansion opportunities • Use data-driven insights to inform account strategies and decisions • Collaborate with sales, marketing, product, and customer success teams • Share client feedback to inform product development and marketing strategies • Participate in team meetings, training, and professional development activities • Report to the Director of Account Management

🎯 Requisitos

• 10+ years of experience in account management, sales, or customer success in the SaaS industry • Bachelor’s degree in Business, Marketing, or a related field • Proven experience in selling SaaS solutions, with a strong ability to engage prospects and drive subscription-based sales • Ability to develop a strong understanding of VETRO’s business model and industry trends • Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships • Strategic thinker with the ability to develop and execute account plans • Analytical mindset with the ability to interpret data and use it to inform strategies • Self-motivated and results-oriented, with a proven ability to meet and exceed targets • Proficient in CRM software and other account management tools • Designated home workspace conducive to productivity and confidential video calls for hybrid work • Ability to work distraction-free from non-work responsibilities during working hours

🏖️ Benefícios

• Comprehensive benefits package, including health insurance • Retirement plans with 401K match • Remote work stipend • Learning & Development fund • Flexible vacation and PTO • Professional development opportunities • Career growth within an innovative and rapidly growing company • Flexible work arrangements with a remote-first approach • Technology assistance to set up a home office • Semi-monthly internet stipend • Commission and opportunity to overperform on accelerators (included in OTE)