Customer Success Engagement Manager

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Viaduct

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

📦 Logística

🏭 Manufatura

💰 Series B em 2024-06

Consulting • Logistics • Manufacturing

A Viaduct é uma plataforma de IA projetada para ajudar fabricantes de equipamentos originais automotivos (OEMs), frotas e fornecedores a reduzir custos de qualidade e implementar estratégias de manutenção preditiva em larga escala. Ao processar mais de 100 bilhões de milhas monitoradas por meio de telemática e mais de 100 TB de dados mensalmente, a Viaduct permite que líderes de qualidade e manutenção minimizem despesas de garantia, prevejam a saúde dos veículos e aprimorem rotinas de manutenção preventiva. A plataforma fornece insights para identificar veículos de alto risco precocemente, auxiliando no serviço e manutenção antes que falhas na estrada ocorram. A Viaduct oferece vários planos de preços adaptados a diferentes necessidades de dados e tamanhos de equipe, apoiando soluções de análise escaláveis e personalizadas.

Descrição

• Lead and oversee customer engagement, consulting and/or analytics projects from inception to completion, ensuring timely delivery and high-quality outputs. • Develop and maintain strong relationships with customers, understanding their needs and translating them into actionable analytics solutions. • Collaborate and provide expert guidance to the product, engineering and data science teams, fostering a culture of continuous learning and improvement. • Ensure the alignment of analytics projects with business value. • Monitor project progress, manage risks, prioritize actions, and ensure adherence to budgets and timelines. • Present findings and recommendations to senior management and customers, effectively communicating complex data insight resulting in business value. • Develop strategy and lead execution of customer engagement extensions and renewals. • Stay updated with the latest trends and technologies in data analytics and apply them to improve our software. • Work with customers to gather software requests and prioritize backlog with product teams.

🎯 Requisitos

• 10+ years of experience in customer-facing roles (as an Engagement Manager, Customer Success, etc..). • Proven track record of managing and delivering large-scale analytics projects with diverse teams • The ability to build and maintain strong customer relationships. • Demonstrated ability to innovate and drive business growth through analytics • Ability to manage multiple projects simultaneously • Exceptional communication and presentation skills, with the ability to convey complex data insights to non-technical stakeholders • Prior experience using data analytics software and programming languages such as SQL, Python, R, and/or Tableau • Strong problem-solving skills and the ability to think strategically

🏖️ Benefícios

• Compensation: 85% fixed salary + 15% bonus based on performance • Travel: 0-50% • Up to 100% work from home