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Scanning Operations Manager

Vaga não está no LinkedIn

🕒 6 dias atrás

🦌 Connecticut, Maine, +7 estados a mais – Remoto

infoinfo

💵 $95.000 - $115.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

🗣️🇺🇸🇬🇧 Inglês obrigatório

De onde vem esta vaga

Publicada na página de carreiras da VIVE Collision, não em um site de vagas

Vista pela primeira vez pelo Remote Rocketship 6 dias atrás

Ainda aberta no site da VIVE Collision. Verificada 1 hora atrás.

Logo of VIVE Collision

VIVE Collision

1001 - 5000 funcionários

Fundada em 2021

🚘 Automotivo

👥 B2C

💰 Private equity em 2023-12

Automotive • B2C

A VIVE Collision é uma rede e operadora de centros de reparo de colisão que se posiciona como um disruptor moderno e centrado nas pessoas na indústria de reparo de colisões automotivas. Sua missão enfatiza honestidade, transparência e trabalho de reparo de alta qualidade; eles operam ou se associam a diversas oficinas independentes de colisão na região nordeste dos Estados Unidos. A VIVE destaca certificações de fábrica, treinamento I-CAR Gold Class, capacidades para alumínio e compostos complexos, repintura, calibração de ADAS e reparo de veículos elétricos—além de treinamento interno e processos para padronizar reparos e a experiência do cliente. Eles também recrutam parceiros, compram ou se associam a oficinas já existentes, e oferecem carreiras e parcerias com fornecedores.

Descrição

• Build and run ClearDrive’s in-house remote scanning team • Own day-to-day scheduling and shift coverage across all production hours • Manage technician hiring and ramp pipeline according to rollout volume • Monitor real-time throughput and workload distribution • Escalate scan delays, technical issues, and complex vehicle cases • Coordinate with shop-level staff on physical scan-device hookup and handoffs • Ensure scans and diagnostics meet OEM repair standards and are documented • Track and report KPIs including scans per technician, turnaround time, accuracy/rework rate, and rollout coverage • Conduct quality audits and correct systemic issues • Maintain system usage and documentation across scan reporting platforms • Partner with shop leadership and estimators as locations come online • Support first-week ramp at newly onboarded locations and troubleshoot connectivity/hardware issues • Incorporate field/shop feedback into scheduling, training, and process improvements • Hire, train, and develop remote scanning technicians • Build progression from new hire to senior/lead technician • Conduct regular 1:1s and team meetings • Foster a collaborative, high-performance remote team culture • Own performance management, coaching, and corrective action

🎯 Requisitos

• 5+ years of automotive diagnostics, ADAS, or remote vehicle scanning industry experience • 3+ years of leadership or supervisory experience managing a technical team • Experience in a remote/centralized operating model, ideally • Direct experience at a remote diagnostics provider strongly preferred • Collision repair or insurance industry experience preferred • I-CAR and/or ASE certifications preferred but not required • Willingness to maintain and expand OEM-specific scanning/calibration certifications across the team • Strong leadership, coaching, and conflict-resolution skills • Deep familiarity with OEM scan tools, remote diagnostic platforms, and ADAS calibration flagging/requirements • Comfortable building and reading throughput/KPI reports • Proficient with Microsoft Office Suite, CCC One, and remote diagnostic/workflow platforms • Experience scaling a technical team through a phased rollout is a plus • Must be able to work in the United States based on the listed locations

🏖️ Benefícios

• Medical, Dental, and Vision insurance options for you and your family, including domestic partners • $50,000 employer-paid life insurance policy • 401K plan with an employer match • Employee Assistance Program • Confidential counseling for relationships, stress, and substance abuse • Work/Life benefits, including personal, financial, and legal issues • Self-Help benefits • Peak performance coaching • Lifestyle saving benefits for wellness, shopping, and travel • Personal development and training • Health savings account to assist with medical bills • Paid time off • 8 paid holidays, including Black Friday • Birthday as a floating holiday • Growth opportunities within the company

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Desenvolvido por Lior Neu-ner. Adoraria receber seu feedback — entre em contato por DM ou pelo e-mail support@remoterocketship.com
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