Technical Support Product Advisor

Vaga não está no LinkedIn

🕒 Julho 22

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $22 - $24 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Engenheiro de Suporte

🚫👨‍🎓 Sem graduação necessária

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Watts Water Technologies

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1874

🏗️ Construção

🏭 Manufatura

📦 Logística

Construction • Manufacturing • Logistics

Watts Water Technologies é uma líder global no design e fabricação de soluções de tecnologia para água. A empresa oferece uma ampla gama de produtos relacionados a encanamentos e controle de fluxo, qualidade da água e captação de água da chuva, drenagem, HVAC e sistemas de água quente. Watts está comprometida com a sustentabilidade e a inovação, fornecendo soluções inteligentes como tecnologia de sensoriamento e produtos conectados à IoT para melhorar a gestão e conservação da água. Sua extensa linha de produtos inclui válvulas de controle automático, sistemas de conexão de gás, caldeiras, soluções de aquecimento hidrônico e muito mais. Operando com foco em segurança, conformidade regulatória e atendimento ao cliente, a Watts Water Technologies atende vários setores industriais e é reconhecida por seu compromisso com a sustentabilidade ambiental.

Descrição

• Provide customer service and product support to homeowners of our products • Assist with customer service activities including order entry, sales, and account reconciliation • Diagnose and resolve customer inquiries, concerns, and issues via phone, e-mail, & social media • Provide phone and email-based troubleshooting assistance to homeowners and plumbers on water filtration products • Maintain working knowledge and expertise of products and services • Assist customers by solving customer disputes promptly • Assist customers/end users with questions on product installation, maintenance, usage, and support; prioritize and respond to support requests • Identify opportunities cross-sell additional products and services to customers based on their needs • Assume responsibility for other projects and duties as assigned by E-Commerce Channel Manager or Company management

🎯 Requisitos

• High School Diploma or equivalent, associate degree • 2+ years of applicable experience • Experience with Magento, Tidio Live Chat, Chat Bot, ticketing System or related e-commerce and CRM platforms • Experience with order entry and expediting orders required • Experience with SAP systems regarding stock levels, stock location, order management, price/availability checks or similar • Creative and adaptable, with the ability to troubleshoot abstract concepts, find solutions and connect the dots in an agile work environment • Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable • Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment

🏖️ Benefícios

• Competitive compensation based on your skills, qualifications and experience • Comprehensive medical and dental coverage, retirement benefits • Family building benefits, including paid maternity/paternity leave • 10 paid holidays and Paid Time Off • Continued professional development opportunities and educational reimbursement • Additional perks such as fitness reimbursements and employee discount programs