Account Coordinator – EVV & Assessment Services

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🕒 Julho 29

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Wellcove

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1989

🛡️ Seguros

🏥 Saúde

☁️ SaaS

Insurance • Healthcare • SaaS

A Wellcove é uma administradora terceirizada (TPA) focada no mercado sênior e em benefícios de cuidados de longa duração (LTC). Sua plataforma LTC Now, nativa na nuvem, e os serviços AssuriCare oferecem administração automatizada de sinistros, determinação de elegibilidade, autoadjudicação, processamento de pagamentos, gerenciamento digital de cuidados, correspondência de provedores, avaliação/análise de riscos e terceirização de processos de negócios para seguradoras, planos de aposentadoria estaduais e resseguradoras. A empresa enfatiza a automação, a integridade dos pagamentos e soluções administrativas personalizadas para a administração de cuidados de longa duração e seguros suplementares ao Medicare.

Descrição

• Serve as a point of contact for clients utilizing Wellcove’s EVV and Facility platforms, addressing inquiries and resolving issues promptly. • Assist claimants, caregivers, home care agencies, and facilities in ongoing inquiries regarding the EVV and Facility platforms. • Provide training and guidance to clients on the use of EVV and Facility platforms, tools, and processes. • Gather required information from clients accurately record data in Wellcove’s platforms/systems. • Maintain organized documentation for all client interactions, training sessions, and compliance activities. • Provide outstanding customer service via phone and email, displaying professionalism, empathy, a sense of urgency, and a genuine willingness to help. • Independently process caller requests accurately and promptly in Wellcove’s proprietary system and escalate as appropriate. • Comply with customer support objectives and performance standards. • Effective use of process resources to gain knowledge base and ensure the delivery of accurate information and error-free processing of requests. • Other duties as assigned.

🎯 Requisitos

• Excellent computer skills including proficiency with Microsoft office applications. • Accountable and able to work remotely and independently. • Displays a positive ‘can do’/customer-first attitude. • Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities. Demonstrate a high level of proficiency in the use of the English language in oral and written forms. • Willingness to learn new duties and technology-related skills as required. • Ability to effectively multi-task. • Collaborative team spirit. • Ability to pass background screening and drug test (includes marijuana). • Ability to provide responses from three professional references. • Able to provide a dedicated remote work location free from background noises, interruptions and desk clutter. • Able to provide reliable internet connection and access to a smart phone.