Solutions Engineer

🕒 Abril 28

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WellHive

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2017

⚕️ Seguro de Saúde

💳 Fintech

☁️ SaaS

Healthcare Insurance • Fintech • SaaS

WellHive é a primeira e única plataforma projetada para enfrentar os desafios de navegação nos cuidados ao paciente tanto no âmbito do sistema quanto das fronteiras organizacionais, unindo os sistemas de saúde comercial e federal. WellHive combina uma mentalidade centrada no paciente com tecnologia moderna e adaptável para transformar a experiência em saúde, oferecendo soluções abrangentes de agendamento que facilitam um melhor acesso aos cuidados para os pacientes. Seus serviços inovadores incluem agendamento baseado em referências, centros de acesso e tecnologia de auto-agendamento para pacientes, todos visando melhorar o engajamento dos pacientes e reduzir as cargas administrativas nos sistemas de saúde.

Descrição

• Accompany the Customer Success team on site visits and training engagements, acting as the on-the-ground technical liaison between end users and the broader WellHive organization • Conduct structured and informal feedback sessions with end users to identify pain points, unmet needs, and opportunities to improve adoption of WellHive solutions • Gather, analyze, and synthesize quantitative and qualitative data (including usage statistics, error patterns, and workflow observations) to inform solution design and prioritization • Apply User-Centered Design (UCD) methodologies, including journey mapping, usability analysis, contextual inquiry, and iterative feedback loops, to guide solution development • Develop a deep working knowledge of WellHive platform architecture, APIs, and system integrations to ensure proposed solutions are technically feasible and aligned with the product roadmap • Build fluency in the VA scheduling domain, including relevant policy, terminology, workflows, and stakeholder dynamics, to ensure solutions address real operational realities • Define and document possible solution options in clear, structured formats appropriate for both technical and non-technical audiences • Utilizing AI, create rapid prototypes and interactive wireframes to communicate solution concepts, gather early feedback, and validate design assumptions before full development • Develop professional presentations and executive-level briefings to communicate findings, options, and recommendations to WellHive leadership and customer stakeholders • Produce high-quality technical and functional documentation including solution overviews, user guides, workflow diagrams, and decision support materials • Collaborate closely with Product, Engineering, and Customer Success teams to ensure proposed solutions are practical, prioritized, and properly handed off for development or implementation • Monitor post-implementation adoption and satisfaction, feeding insights back into future solution cycles to drive continuous improvement • Support change management efforts at customer sites by identifying adoption barriers and recommending targeted interventions • Represent the voice of the end user in internal planning sessions, defining requirements and change requests, backlog grooming, and product strategy discussions

🎯 Requisitos

• Bachelor's degree in Computer Science, Information Systems, Human-Computer Interaction, Design, or a related field; equivalent professional experience will be considered • 3+ years of experience in a solution engineering, product management, UX research, or technical consulting role, preferably within a SaaS or federal health IT environment • Demonstrated proficiency with User-Centered Design principles and methods, including usability testing, persona development, journey mapping, and iterative prototyping • Hands-on experience creating wireframes and interactive prototypes using tools such as Figma, Balsamiq, Axure, or equivalent • Ability to read and understand technical documentation, system architecture diagrams, and API specifications; prior software development experience is a plus • Experience producing executive-quality presentations, briefings, and written documentation for diverse stakeholder audiences • Strong quantitative and qualitative analytical skills, including the ability to collect, interpret, and present usage statistics and user research findings • Exceptional interpersonal and communication skills, with a demonstrated ability to build rapport and credibility with both technical engineers and non-technical end users • Comfort operating in ambiguous, fast-paced environments and rapidly pivoting between strategic thinking and hands-on execution • Experience working with or within the Department of Veterans Affairs or other federal health systems is strongly preferred • Familiarity with VA scheduling workflows, community care programs, or federal healthcare IT standards (such as FHIR, HL7, or VistA) is a significant plus • Ability to travel periodically for customer site visits and training engagements • Experience with Jira, Confluence, or similar product and project management tools.

🏖️ Benefícios

• Flexible work arrangements