Vice President, Customer Success

🕒 Junho 4

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $160.000 - $175.000 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

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WellRight

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2013

🏥 Saúde

💼 Consultoria

📣 Marketing

💰 $625.000 Series B - WellRight em 2014-10

Healthcare • Consulting • Marketing

A WellRight é uma plataforma B2B SaaS de bem-estar para funcionários que ajuda empregadores, sistemas de saúde, planos de saúde e consultores de benefícios a projetar, fornecer e gerenciar programas de bem-estar personalizáveis. A plataforma oferece conteúdo personalizado, coaching integrado, recursos configuráveis e integrações perfeitas para impulsionar o engajamento, retenção e resultados holísticos em múltiplas dimensões de bem-estar. A WellRight enfatiza flexibilidade e parcerias consultivas para implementar, escalar e evoluir continuamente programas de bem-estar voltados para empregadores.

Descrição

• Lead the performance and operational execution of the Customer Success and Customer Support teams. • Lead, coach, and develop Customer Success and Customer Support leaders and team members, creating a culture of accountability, professional growth, talent development, and succession planning. • Execute customer retention and engagement strategies that drive renewal performance, long-term client partnerships and recurring revenue retention. • Build and maintain trusted relationships with key clients, partners, and internal stakeholders, serving as a senior escalation point and ensuring alignment across customer, operational, and business objectives. • Execute scalable operational processes, performance standards, and accountability measures across customer-facing functions. • Establish and monitor customer health metrics, renewal forecasting processes, operational KPIs, and risk mitigation strategies. • Partner cross-functionally with Product, Sales and Marketing to improve the customer lifecycle experience and drive organizational alignment. • Identify operational challenges and improvement opportunities, develop recommendations, and partner with leadership to implement solutions that improve efficiency, scalability, and customer outcomes. • Oversee customer onboarding, implementation, support, and account management to ensure a consistent and high-quality customer experience. • Translate customer insights and feedback into actionable recommendations for product enhancements, process improvements, and service evolution. • Contribute to product strategy discussions and business requirement development in partnership with Product leadership. • Participate in strategic client meetings, partner discussions, and enterprise growth opportunities.

🎯 Requisitos

• 10+ years of experience in customer success, account management, operations, or related leadership roles • Proven experience leading customer-facing teams in a SaaS, technology, or high-growth environment • Strong leadership skills with demonstrated success executing scalable processes, improving efficiencies, and driving organizational accountability • Growth mindset with the ability to balance long-term vision and hands-on execution • Experience leading cross-functional initiatives and influencing alignment across Product and Growth. • Strong analytical, problem-solving, and decision-making capabilities • Exceptional communication, relationship management, and executive presence • High integrity, professionalism, and demonstrated emotional intelligence • Comfortable navigating ambiguity and competing priorities in a dynamic, fast-paced environment • Technical aptitude and ability to understand customer-facing technologies, CRM platforms, reporting tools, and operational systems • Bachelor’s degree required; advanced degree preferred • Travel required up to 5%

🏖️ Benefícios

• Competitive Salaries • Unlimited PTO + 11 Company Paid Holidays • VTO (Volunteer Time Off) • Flexible work schedule • Whole Wellness • 401(k) program matching 100% • Pet Wellness • Paid Pregnancy Medical Leave & Paid Parental Leave • At-home internet stipend • Immediate access to a Udemy Business license • Rewards and incentives for participation in our WellRight Wellness Program