Regional Sales Support

🕒 6 dias atrás

🏄 California, Nevada, +2 estados a mais – Remoto

🏄 California – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $90.000 - $110.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🤑 Vendas

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Western Union

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1851

💸 Finanças

👥 B2C

💳 Fintech

Finance • B2C • Fintech

A Western Union é líder global em movimentação de dinheiro entre países e moedas diferentes. Oferece a consumidores e empresas formas rápidas, confiáveis e convenientes de enviar e receber dinheiro no mundo todo. Com operações em mais de 200 países e territórios, a Western Union processa, em média, 25 transferências por segundo, oferecendo múltiplas opções de envio: online, pelo aplicativo móvel ou presencialmente em pontos de atendimento de agentes autorizados. A empresa dá forte ênfase à segurança, criptografando as transferências e oferecendo medidas de prevenção a fraudes para proteger seus clientes. Seja enviando dinheiro online ou em um de seus numerosos pontos de atendimento, a Western Union busca tornar as transferências de dinheiro fáceis e transparentes em todo o mundo.

Descrição

• The Regional Sales Support role provides operational, administrative, and analytical support to the regional sales organization • Enable effective execution of sales processes, agent lifecycle management, and regional business initiatives • Provide day-to-day back-office administration support for sales process management, account administration, contract renewals, documentation updates, and operational coordination • Support the complete agent lifecycle for Western Union, Vigo, and OV agents, including lead generation, pipeline tracking, agent enrollment, setup, activation, ongoing support, ownership changes, and agent deletion • Assist with pipeline management, sales activity tracking, scorecard updates, and reporting to provide visibility into regional sales performance • Coordinate banking and payment setup activities for new and existing agents, ensuring accurate processing and timely completion • Manage and resolve operational queries, ensuring timely responses and escalating issues when required • Track, coordinate, and support regional sales initiatives to ensure alignment with business priorities • Analyze sales performance data to identify trends and provide recommendations • Support preparation of reports, dashboards, and management insights using tools such as Excel, Power BI, and CRM platforms • Maintain operational records and ensure compliance with established processes and controls • Collaborate with regional and cross-functional teams to improve processes, resolve challenges, and implement effective ways of working

🎯 Requisitos

• 2–5+ years of experience in sales support, sales operations, business operations, or administrative roles • Bachelor’s degree in Business, Finance, or a related discipline preferred; equivalent professional experience considered • Experience supporting sales teams through operational processes, CRM management, reporting, account administration, and workflow coordination • Knowledge of sales operations, agent/network management, contract processes, and customer or partner lifecycle activities • Experience working with CRM systems and reporting tools; proficiency in Microsoft Office Suite required, with strong Excel skills and experience with Power BI preferred • Ability to analyze business data, identify trends, and provide meaningful insights and recommendations • Strong organizational skills with the ability to manage multiple priorities, coordinate activities, and deliver accurate work within deadlines • Strong attention to detail with the ability to follow established processes while identifying opportunities for operational improvements • Effective communication skills with the ability to collaborate across Sales, Operations, Finance, Compliance, and other cross-functional teams • Ability to build trusted relationships with internal stakeholders and external agents while maintaining a customer-focused approach • Demonstrated problem-solving ability, including identifying issues, assessing options, and escalating challenges appropriately

🏖️ Benefícios

• Medical, Dental, Vision, and Life Insurance • Tuition Assistance Program • Employee Discount Program • Parental Leave • 401K Plan