Customer Support Specialist

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Wingz

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2011

🚗 Transporte

🏥 Saúde

🤝 B2B

💰 $11.000.000 Series B - Wingz em 2016-01

Transport • Healthcare • B2B

A Wingz é uma plataforma de caronas focada em transporte médico não emergencial (NEMT). Opera uma rede de motoristas credenciados e independentes que oferecem transporte para populações vulneráveis (membros/pacientes) para ir e voltar de consultas médicas, e faz parcerias com corretores e pagadores (seguradoras, Medicaid/Medicare, empregadores) de NEMT. A Wingz enfatiza a segurança através de um processo de certificação, software desenvolvido especialmente para NEMT, precificação transparente sem variação conforme demanda e suporte dedicado e focado em pessoas. A empresa já realizou mais de 1 milhão de corridas e opera em vários estados dos EUA.

Descrição

• Support riders, drivers, and partners by phone, chat, and email — resolving trip issues, scheduling questions, and account concerns on first contact whenever possible • Coordinate live trip changes: delays, reassignments, cancellations, and pickup adjustments • Handle escalations with empathy and clear judgment, knowing when to solve and when to raise • Help onboard new drivers — guiding them through signup, document verification, and their first trips • Make outbound calls to inactive drivers — checking in, understanding why they stepped away, and helping bring them back on the road • Document interactions accurately in our support tools so the next person has the full picture • Share what you hear — recurring issues, rider feedback, and ideas that make our service better

🎯 Requisitos

• 2 years in customer service or support, ideally with a US-facing account • Experience supporting Uber or another rideshare platform, a transportation company, or a freight/logistics operation is a strong plus — it will move your application to the top of our list, but it is not required • Fluent professional English, spoken and written. • Patient, warm, and steady under pressure — you genuinely like helping people. • Comfortable working phone-heavy shifts and juggling more than one conversation. • Happy to move between rider support, driver onboarding, and outbound calling as team needs change • Comfortable working US hours, with flexibility across regions. • Quiet workspace, reliable high-speed internet, and dependable power

🏖️ Benefícios

• 10 PTO after the probationary period