Director, Automation

Vaga não está no LinkedIn

🕒 Maio 14

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $155.000 - $175.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Warner Music Group

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1920

📱 Mídia

💰 Post-IPO Debt em 2021-10

Media

A Warner Music Group é uma empresa global de música que forma um coletivo de criadores e entusiastas da música. A empresa está envolvida em música gravada, publicação musical e desenvolvimento de marcas de mídia. A Warner Music Group é dedicada a defender a individualidade de artistas e compositores, capacitando-os através de seus selos icônicos e marcas distintivas. Hospeda uma grande variedade de artistas e é conhecida por seu compromisso com a liberdade criativa e possibilidades ilimitadas na indústria musical.

Descrição

• Working with the VP responsible for worldwide operations and the SVP, Head of GBS, define the strategy for automation across RPA, AI, and low/no-code platforms • Manage the deployment of automation and other enabling tech initiatives according to timeline, budget, and business needs • Provide governance committees and leadership with access to project progress and outcomes • Working with peers, assure that automation and technological projects include strategies to adopt new policies, procedures, technology, and processes • Ensure documentation and training materials reflect any process changes • Monitor outcomes related to automation alongside supporting technology projects, assuring standardization of implementation across the organization, iterating when necessary to achieve required outcomes • Maintain and update Pega and other platforms managed by GBS

🎯 Requisitos

• Bachelor’s Degree in Information Systems, Computer Science, Engineering, Business, Finance or related field • 7-10 years of experience • Ability to manage resources outside of your control • Project Management experience • Customer service mindset • Technology background with deep experience in delivering automation and process improvement projects for the business in a global finance environment • Extensive expertise and practical background with Robotic Process Automation (RPA) and AI tools/workflows to drive process efficiency and enhance business intelligence • Customer Relationship Management (CRM) knowledge and experience in business analytics • Experience with AI/RPA implementations from initial design to implementation • Experience with CRM (ticketing system) functionality, including call center or comparable implementation • Ability to communicate effectively with executive audiences

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options