Senior Director, Order To Cash

🕒 5 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $150.000 - $170.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Diretor

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Warner Music Group

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1920

📱 Mídia

💰 Post-IPO Debt em 2021-10

Media

A Warner Music Group é uma empresa global de música que forma um coletivo de criadores e entusiastas da música. A empresa está envolvida em música gravada, publicação musical e desenvolvimento de marcas de mídia. A Warner Music Group é dedicada a defender a individualidade de artistas e compositores, capacitando-os através de seus selos icônicos e marcas distintivas. Hospeda uma grande variedade de artistas e é conhecida por seu compromisso com a liberdade criativa e possibilidades ilimitadas na indústria musical.

Descrição

• Lead end-to-end Order to Cash process and execution across multiple business models, platforms, and regions, including North and South America • Ensure billing, collections, revenue recognition, credit, customer master data, and cash application activities are accurate and timely • Oversee processes supported by SAP, Salesforce, Vistex, and other billing and reporting platforms • Manage day-to-day cash flow continuity, misdirected or unknown payments, and due-to/due-from reconciliation • Define and monitor OTC performance metrics, including aging, unapplied cash, billing accuracy, collection effectiveness, and customer satisfaction • Serve as the primary OTC point of contact for mergers and acquisitions • Partner with Business Development on new deals and agreements to achieve systematic revenue processing • Manage a customer portfolio generating more than $4 billion in annual revenue • Liaise with Revenue Recognition to ensure billing follows individual customer agreements • Build and strengthen OTC team capabilities through talent identification, development, and oversight • Serve as a key contact for Corporate Finance, Label Finance, Internal Audit, and Shared Services • Leverage system automation, AI-based reconciliation tools, and streamlined workflows • Serve as an OTC escalation point and final approver • Lead day-to-day OTC activities and oversee onshore and offshore OTC leaders • Partner with RTR on month-end close activities, PTP on working capital improvement, GPO on process improvement, and Risk Management, Treasury, and Legal on OTC portals and wallets

🎯 Requisitos

• 10+ years of experience in Order to Cash, Revenue Operations, or a similar field, including credit and collections oversight • 5+ years of people leadership experience for Order to Cash delivery • Excellent communication, influencing, and team member management skills in a remote-first environment • Ability to value-stream map OTC processes including billing, credit, collections, cash applications, and industry-specific revenue streams • Ability to map upstream and downstream processes for seamless organizational hand-offs • Bachelor’s Degree in Accounting, Finance, Economics, or a related field • Experience leading collaborative discussions with diverse stakeholders • Executive-level communication skills • Working knowledge of US GAAP, SOX compliance, and audit procedures • Experience driving continuous improvement and challenging normal operations • Experience with TQM, Six Sigma, LEAN, Agile, or similar process measurement and analysis techniques • Experience ensuring policy and process compliance with applicable laws and data policies • Experience with desktop applications, financial ERP software, process flow tools, and/or statistical analysis • Extensive experience using a large and complex ERP system • Basic understanding of IT project management methodology, Agile, or SDLC • Ability to multitask, prioritize projects, work under pressure, and meet deadlines • CPA, MBA, or equivalent preferred • Music or Entertainment Industry experience preferred • Deep knowledge of SAP and S/4HANA preferred • Working experience with OTC activities in LATAM preferred

🏖️ Benefícios

• Remote work arrangement • Cross-function collaboration and development opportunities • 2026 employee benefits (linked document) • Equal opportunity employment