Senior Manager – Agency Development

🕒 Julho 16

🐊 Florida, New Jersey, +3 estados a mais – Remoto

🐊 Florida – Remote 🏖️ New Jersey – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

👻 Score fantasma 25%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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WorldVia

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏨 Hospitalidade

✈️ Turismo

Hospitality • Travel

WorldVia é uma empresa que oferece serviços especializados de consultoria de viagens, ajudando os clientes a planejar e realizar férias perfeitas adaptadas às suas preferências individuais. Com uma rede de mais de 2. 000 consultores de viagens experientes, a WorldVia é especializada em fornecer orientações sobre diversos tipos de viagens, incluindo resorts all-inclusive, cruzeiros oceânicos e cruzeiros fluviais. A empresa também oferece guias de viagem e artigos cobrindo destinos em alta como Austrália, Colômbia e França, além de dicas internas e ofertas de viagem por meio de assinatura. Seus consultores especializados garantem experiências de viagem cuidadosamente elaboradas, com foco em conveniência, preferências pessoais e considerações orçamentárias.

Descrição

• Directly manage and develop members of the Agency Development team, providing coaching, performance feedback, and career growth support • Own the execution of departmental initiatives, translating strategic priorities into structured plans, timelines, and deliverables • Build and maintain scalable programs for onboarding, training, and advisor lifecycle management across the team's functions • Serve as a strategic partner to the Director on initiatives spanning Expansion, Member Success, Booking Support, and Business Growth • Lead special projects such as membership plan structuring, pricing strategy, and program redesigns from planning through rollout • Represent Agency Development in cross-departmental work, ensuring alignment with Marketing, Finance, and Product • Own performance reporting and KPI tracking across the department, identifying trends and recommending action • Implement structured goal-setting frameworks and hold team leads accountable to measurable outcomes • Identify operational gaps and build the processes, tools, and documentation needed to close them • Own optimization of WorldVia's CRM and reporting systems (including HubSpot) to support department-wide visibility and efficiency • Partner with internal stakeholders to build classification structures, dashboards, and workflows that scale with the business • Evaluate new tools and technology to improve advisor experience and team productivity • Serve as an escalation point for complex or sensitive member situations, balancing advocacy, policy, and business risk • Build trusted relationships with high-value members and advisor groups, reinforcing WorldVia's reputation for advisor-first support • Partner with team leads to resolve issues that require cross-functional or executive-level judgment • Develop and execute strategies to improve advisor retention, satisfaction, and long-term engagement • Use member feedback and sentiment data to proactively identify risk and design targeted interventions • Support recruiting and expansion efforts by helping shape messaging, positioning, and onboarding experience • Own regular reporting on department performance, program outcomes, and growth metrics • Analyze data to identify systemic opportunities and present findings and recommendations to senior leadership • Prepare materials for town halls, leadership updates, and cross-functional presentations

🎯 Requisitos

• Bachelor's degree in Business, Marketing, Hospitality, or related field • 5-8 years of experience in the travel industry, including account management, member success, or growth roles • 2+ years of experience directly managing or developing team members • Demonstrated ability to lead cross-functional initiatives from strategy through execution • Deep understanding of the travel agency business model and host agency operations • Proficiency with CRM platforms (HubSpot preferred), reporting tools, and performance analytics • Strong executive presence with exceptional written and verbal communication skills • Comfort operating in ambiguity, building structure from first principles, and managing multiple priorities at once

🏖️ Benefícios

• Competitive salary and performance-based bonuses • Employer-Sponsored Medical and Dental Insurance with Employee Contribution • Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance) • Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance) • 401k with up to 4% Company Match • Paid Time Off + Company Holidays • Additional Time Off for Your Birthday and Work Anniversary • Discount Travel Program • Opportunities for professional development and career growth • Travel industry perks and discounts • Collaborative and innovative work environment