Claims Manager

🕒 Maio 18

🌲 Oregon – Remoto

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💵 $120.000 - $160.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Counterpart

Counterpart

11 - 50 funcionários

🛡️ Seguros

☁️ SaaS

🤝 B2B

Insurance • SaaS • B2B

A Counterpart é uma empresa focada em oferecer seguros de responsabilidade de gestão, sob medida para proprietários de pequenas empresas e corretores de seguros. O portfólio é abrangente e inclui coberturas de D&O (Directors & Officers), EPLI (Employment Practices Liability), responsabilidade fiduciária e responsabilidade civil geral. A Counterpart é reconhecida por sua abordagem inovadora para mitigar riscos e gerar valor por meio de uma plataforma fácil de usar, que impulsiona eficiência e eficácia na gestão de sinistros e na avaliação de riscos. A empresa tem o compromisso de apoiar pequenas empresas na navegação de riscos financeiros com insights personalizados e orientação especializada. A Counterpart faz parceria com corretores para aprimorar a experiência dos clientes e oferece integração via API para uma entrega de serviços sem atrito.

Descrição

• Complete accurate and timely investigations into coverage, liability, and damages for assigned claims • Actively manage claims to produce timely and cost-effective resolutions • Build and maintain productive relationships with policyholders, brokers, carrier partners, Risk Engineers, and other internal and external customers • Direct and monitor assignments to experts and outside counsel and hold vendors accountable to service standards • Use the Counterpart claim system to accurately capture critical claim details and support data collection and modeling • Identify and escalate emerging claims trends across industries, geographies, and business segments • Provide user-level feedback to improve claim handling processes, guidelines, and systems • Ensure interactions with insureds and brokers represent Counterpart’s brand, mission, and vision • Collaborate with Claims leadership, internal Data and Engineering teams, and carrier partners

🎯 Requisitos

• At least 5 years of professional experience • At least 2 years of experience litigating or managing claims in Employment Practices Liability, Miscellaneous Professional Liability, Directors and Officers Liability, or Errors and Omissions Liability • Bachelor’s degree required • Must possess all required state claim adjuster licenses, or be able to obtain them within 90 days of hire • Ability to work independently on complex matters and collaboratively as a team player • High level of personal initiative and leadership skills • Exceptional time management, problem solving, and organizational skills • Comfort and skill operating in a paperless claims environment • Proficiency with Microsoft Office products, including Word and Excel • Willingness to use creative thinking and data-driven insights • Strong verbal and written communication skills • Ability to succeed in a fully remote workplace and travel as necessary, approximately 10–15% • Previous carrier or broker experience is a plus • Law degree (J.D.) and professional designations such as RPLU or AIC are highly preferred • Familiarity with Google Docs Editors suite is a plus

🏖️ Benefícios

• Employee stock option plan • Health, dental, and vision insurance with up to 100% of employee monthly contributions covered and up to 80% coverage for family members • 401(k) retirement plan • Paid parental leave: up to 12 weeks at 100% pay for birthing parents, plus up to 4 additional unpaid weeks; 8 weeks at 100% pay for non-birthing parents • Unlimited vacation / flexible time off • Work from anywhere; fully distributed company with no office; in-person team meetings a couple times per year • $300 home office allowance • $100 monthly wellness stipend • Book stipend • Up to $500 annually for professional development reimbursement • Birthday off • Charitable contribution matching up to $150 per year

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