Manager, Long Haul Technician Operations

🔥 7 horas atrás

🌵 Arizona – Remoto

🌵 Arizona – Remote

💵 $71.800 - $110.400 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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Esta empresa já patrocinou vistos H1B no passado.

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Zayo Group

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2007

📦 Logística

💼 Consultoria

🏥 Saúde

💰 $92.900.000 Grant em 2023-06

Logistics • Consulting • Healthcare

A Zayo Group é um dos principais provedores globais de serviços de infraestrutura de comunicação, oferecendo uma ampla gama de produtos e serviços, incluindo fibra e transporte, conectividade de rede, infraestrutura móvel, redes privadas e vários serviços gerenciados, como SD-WAN e soluções de segurança. A extensa rede da Zayo se estende por mais de 145. 000 milhas de fibra e conecta mais de 1. 500 data centers em todo o mundo. Seus serviços atendem a diversos setores, incluindo educação, finanças, saúde, varejo, mídia e entretenimento, e mais, ajudando as empresas a alcançarem soluções de conectividade escaláveis e seguras. Com foco em inovação e sucesso do cliente, a Zayo investe continuamente na expansão da rede e na excelência da entrega de serviços.

Descrição

• Lead a geographically dispersed team responsible for protecting Zayo’s long-haul fiber network • Oversee long-haul route patrol, damage prevention, construction monitoring, and approved secondary technical activities • Prioritize resources based on network risk, construction activity, customer impact, and route coverage requirements • Ensure preventive maintenance, fiber testing, alarm investigation, and facility inspections are performed by trained and authorized employees • Improve response times, reduce unnecessary dispatches, and increase operational efficiency • Standardize workflows, strengthen documentation, and implement systems for patrol management, locate audits, and network maintenance • Lead field-team mobilization and coordination during significant fiber damage events and customer-impacting network incidents • Partner with NOC, Service Assurance, OSP, Emergency Restoration, Engineering, and other stakeholders on damage assessment, testing, access coordination, and restoration • Communicate field conditions, network threats, and restoration requirements • Conduct post-incident reviews and incorporate lessons learned into damage prevention and route protection strategies • Hire, lead, coach, and retain Long Haul Technicians • Establish expectations for safety, route ownership, technical competency, communication, documentation, and accountability • Develop onboarding, training, certification, mentoring, and succession-planning programs • Establish and monitor operational KPIs • Use operational data to identify risks, address performance gaps, and drive continuous improvement • Evaluate workforce capacity and territory coverage to determine resource needs • Manage territory budgets, overtime, travel, vendors, fleet requirements, equipment, and emergency restoration resources • Develop business cases for additional resources and align spending with forecasts and business objectives • Build partnerships across field operations, network operations, engineering, construction, GIS/network records, procurement, fleet, and external service providers • Connect field intelligence with teams responsible for network operations, maintenance, restoration, and infrastructure records • Ensure work follows safety, maintenance, change management, and escalation procedures

🎯 Requisitos

• Applicants must be currently authorized to work in the United States on a full-time basis • No employer-sponsored work authorization, such as OPT, TN, H1B or any other type of work visa, now or in the future • Strong knowledge of fiber optic networks, long-haul infrastructure, outside plant operations, Damage Prevention, utility locating, and excavation risk • Demonstrated ability to lead geographically dispersed field teams and prioritize resources based on network risk and customer impact • Experience managing operational performance, budgets, workforce capacity, vendors, and field resources • Ability to interpret operational data, drive process improvements, and communicate effectively with employees, cross-functional partners, and senior leadership • Strong safety orientation and demonstrated ability to lead during high-pressure network incidents and restoration events • Familiarity with OTDR and fiber testing equipment, GIS, network documentation, and field workforce-management systems preferred • Bachelor’s degree in Telecommunications, Engineering, Business, Management, or a related field preferred; equivalent relevant industry experience may be considered • Minimum of 5 years of relevant telecommunications, fiber network, OSP, Field Operations, or Damage Prevention experience • Minimum of 2 years of supervisory, leadership, or management experience • Experience supporting long-haul fiber networks, restoration, utility locating, or Damage Prevention strongly preferred

🏖️ Benefícios

• Health insurance • Life insurance • Disability retirement plans • Paid time off • Excellent Health, Dental & Vision Insurance • Retirement 401(k) Savings Plan • Generous paid time off policy including paid parental leave • Discretionary annual incentive plan eligibility for non-sales roles

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