VP of Managed Services

🕒 Julho 28

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ZBeta, Inc.

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏗️ Construção

🏭 Manufatura

📦 Logística

Construction • Manufacturing • Logistics

A ZBeta, Inc. é uma empresa de nível mundial especializada em design de segurança física, consultoria e serviços gerenciados, que faz parcerias com organizações e indivíduos dinâmicos e de alto perfil em todo o mundo. Eles utilizam uma abordagem centrada em dados, liderada por tecnologia e com foco humano para fornecer soluções superiores de segurança física que são implementadas de forma eficiente e operam no máximo de sua capacidade. A ZBeta atua como um think tank, oferecendo serviços premium meticulosamente detalhados, posicionando-se como líderes organizacionais em segurança física. Eles oferecem uma gama de soluções, incluindo consultoria corporativa, serviços gerenciados e design de segurança para infraestrutura crítica. Sua vasta expertise garante execução impecável e consistência excepcional na entrega de projetos, proporcionando valor tangível e soluções inovadoras para desafios de segurança.

Descrição

• Develop and execute ZBeta's Managed Services strategy in alignment with the company's long-term vision and operational priorities • Define and evolve Managed Services offerings to meet changing client needs and industry trends • Establish standards, methodologies, governance models, and best practices across the Managed Services organization • Develop and monitor operational KPIs that measure client satisfaction, service quality, responsiveness, delivery consistency, and team performance • Identify opportunities to improve scalability, efficiency, and operational maturity across the Managed Services function • Serve as the executive sponsor for strategic Managed Services engagements • Ensure consistent delivery of high-quality managed services that exceed client expectations • Establish governance frameworks, executive business reviews, and client health metrics • Partner with clients to develop long-term security roadmaps aligned with business objectives • Drive continuous improvement initiatives that enhance client outcomes, service quality, and operational effectiveness • Act as the executive escalation point for complex client issues, ensuring timely resolution and strong client relationships • Lead teams responsible for Service Management, Project Management, System Administration, and Embedded Security Leadership • Develop scalable operating procedures, resource planning methodologies, and service delivery standards • Oversee workforce planning, capacity management, staffing, and utilization to ensure effective service delivery • Establish and monitor Service Level Agreements (SLAs), operational KPIs, and quality standards • Champion continuous improvement initiatives that enhance efficiency, consistency, and the client experience • Partner with executive leadership to develop operational strategies that support organizational growth • Build and lead a high-performing Managed Services team • Lead, mentor, and develop the Managed Services team, ensuring work quality goals and performance objectives are met • Foster a culture of accountability, collaboration, innovation, and continuous improvement • Partner with Talent & Culture to develop career pathways, succession planning, onboarding, and professional development programs • Promote cross-functional collaboration and knowledge sharing throughout the organization • Partner with Growth to support new business pursuits involving Managed Services • Contribute operational expertise during solution development, proposals, and client presentations • Collaborate with Consulting and Design Services to transition projects into long-term managed service engagements • Identify opportunities to expand existing Managed Services relationships through additional service offerings and strategic initiatives • Support the development of scalable service packages and delivery models that meet evolving client needs

🎯 Requisitos

• 15+ years of progressive leadership experience in physical security consulting, project delivery, managed services, and security operations • Five years in a senior management position • Experience managing executive client relationships and strategic accounts • Bachelor’s degree or equivalent work experience • Deep understanding of physical security operations, consulting, project delivery, and managed services • Strong understanding of service delivery methodologies, operational excellence, and continuous improvement • Knowledge of project management, system administration, and enterprise security technologies • Strong understanding of financial planning, forecasting, utilization, and operational performance management • Strong presentation skills with the ability to craft compelling narratives and to deliver these articulately and convincingly at all levels of an organization • Highly proficient in the use of Microsoft Office applications including Word, Excel, PowerPoint, Teams, OneNote and Visio • Demonstrated excellence in communication and interpersonal skills, with proven ability to communicate and present complex information to technical and non-technical stakeholders, both verbally and in written form • Strong analytical, problem-solving, and decision-making capabilities with the ability to influence stakeholders and build consensus • Exceptional collaboration and people skills with the ability to help others understand financial parameters and business practices • Demonstrated experience leading a cross-functional team, acting as a role model while guiding, developing, and mentoring others.

🏖️ Benefícios

• 100% paid premiums on health, dental, vision, and life insurance • 401k retirement plan • Significant work schedule and workplace flexibility