Senior Solutions Architect

🕒 Julho 24

🐊 Florida, South Carolina, +2 estados a mais – Remoto

🐊 Florida – Remote 🌴 South Carolina – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $206.000 - $308.000 / ano

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

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Zendesk

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2007

💼 Consultoria

📣 Marketing

📦 Logística

💰 Grant em 2019-09

Consulting • Marketing • Logistics

A Zendesk é uma empresa que oferece um conjunto abrangente de soluções de atendimento ao cliente e vendas. Entre suas ofertas estão messaging, live chat, automação com IA, privacidade e proteção de dados e um workspace do agente, todas projetadas para aprimorar a experiência do cliente e as operações de suporte. Sua plataforma foi concebida para ser flexível e escalável, atendendo empresas de todos os portes, incluindo pequenos negócios, startups e grandes corporações. A Zendesk enfatiza a importância de fluxos de trabalho integrados e de interações personalizadas com o cliente, aproveitando dados de clientes e IA para aumentar a eficiência do serviço. Além disso, oferece serviços profissionais, recursos de treinamento e coloca forte ênfase em diversidade, inclusão e sustentabilidade.

Descrição

• Lead technical discovery and solution scoping conversations with Corporate, Mid-Market, and Enterprise customers. • Partner with Sales to define technical strategies that support AMER pipeline growth and services revenue targets. • Own the technical relationship with prospects and customers during the sales cycle, from initial discovery through proposal and closure. • Design scalable customer experience, support, ITSM, automation, data, and AI-enabled solutions aligned with customer requirements. • Identify opportunities to incorporate AI, automation, agents, workflows, and knowledge-based systems into customer solutions. • Support Solutions Architects in key customer meetings, technical workshops, executive presentations, and strategic opportunities. • Drive best practices within the AMER Solutions Architecture team and apply global standards to regional execution. • Create a regular business rhythm with AMER Sales counterparts to ensure service propositions are included in relevant sales proposals. • Help define and execute the regional partnership strategy, including technology partners, implementation partners, and AI ecosystem partners. • Ensure all scopes are aligned with company methodology, delivery standards, technical feasibility, and customer success outcomes. • Lead, mentor, attract, and retain high-performing presales and solutions talent. • Create services sales strategies aligned with the Sales organization. • Provide weekly reporting on AMER pipeline, deal progression, technical risks, services opportunities, and action plans to achieve targets. • Translate business requirements into technical solutions, architecture recommendations, implementation plans, and measurable business outcomes. • Support customer pilots, Proofs of Concept, demos, solution prototypes, and AI-enabled workflow demonstrations. • Stay current on emerging AI technologies, agentic workflows, automation tools, API-driven architectures, and customer experience innovation.

🎯 Requisitos

• Experience selling, scoping, or supporting Mid-Market and Enterprise software solutions. • Strong background in pre-sales, solutions architecture, consulting, implementation, technical strategy, or customer-facing technical roles. • Excellent interpersonal, communication, persuasion, presentation, and writing skills. • Proven ability to communicate technical value to C-level executives, directors, business stakeholders, and technical teams. • Experience scoping, managing, and executing customer pilots, Proofs of Concept, technical workshops, and solution demos. • Strong problem-solving skills, including the ability to translate business needs into practical technical solutions. • Advanced solution scoping capabilities, including the ability to use existing product capabilities while influencing future product development. • Previous consulting experience implementing enterprise-class software solutions. • In-depth knowledge of customer service software, ITSM, CRM, data warehousing, business intelligence, integrations, APIs, and customer experience platforms. • 2+ years of experience managing, mentoring, or leading a presales, solutions consulting, or similar technical team. • Bachelor’s degree or equivalent experience required; graduate degree is a plus. • Ability to work in a fast-paced environment with multiple priorities and stakeholders. • Willingness to travel when required for strategic customer engagements.

🏖️ Benefícios

• Bonus • Benefits or related incentives • Flexible working hours