Customer Solution Manager – Public Sector

🕒 Maio 27

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $100.000 - $150.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Ziff Davis

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1927

📱 Mídia

💰 $650.000.000 Post-IPO Debt em 2017-06

Media • Technology • Internet

Ziff Davis é uma empresa de mídia digital e internet multimilionária, lar de mais de 40 marcas líderes em tecnologia, compras, jogos e entretenimento, conectividade, saúde e bem-estar, cibersegurança e martech. Com foco em fusões e aquisições, a Ziff Davis já alocou cerca de US$ 3 bilhões em capital, aproveitando seu profundo conhecimento da indústria, expertise tecnológica e aptidão para investimentos. A empresa está comprometida com a responsabilidade corporativa, enfatizando diversidade, equidade e inclusão, assim como práticas ambientais, sociais e de governança. A Ziff Davis atende milhões de clientes em todo o mundo, oferecendo uma ampla gama de serviços de mídia digital e internet.

Descrição

• Serve as the entry point for customer engagement, partnering with Sales during pre-sales to shape deal strategy, qualify solutions, and define success criteria • Lead adoption and usage, and enable successful renewals by translating Ookla’s data and network intelligence into actionable customer outcomes • Collaborate closely with Network Intelligence, Services, Product, and Engineering to ensure customers fully realize value from Ookla solutions, partnering with Services for implementation execution. • Partner with Sales and Network Intelligence to deliver technical demonstrations, value narratives, and use-case walkthroughs that support deal qualification, adoption, and expansion • Translate technical demos and analytics outputs into business-relevant value stories aligned to customer priorities and success criteria • Act as a trusted point of coordination for customer needs, questions, and escalations across internal teams, ensuring the right owners are engaged at the right time • Bring customer feedback, regional context, and market insight back to Product and leadership to help shape priorities • Build strong, lasting relationships with customer technical and business stakeholders across geographies

🎯 Requisitos

• 5+ years of Experience in Telco, ISP and Enterprise-level-technology spanning pre-sales, adoption, and customer success across technical account management, solutions consulting, or pre-sales roles in telecom, connectivity, SaaS, or data-driven environments • Curiosity and comfort working with large-scale data and analytics to inform customer decisions • Ability to manage multiple priorities while maintaining attention to detail and customer value • Demonstrated ability to articulate technical value, support or lead solution demonstrations, and connect data-driven insights to customer decisions • Strong communication skills across technical, commercial, and executive audiences • A passion for customer success and solving real-world connectivity challenges • Strong problem-solving skills and ability to adapt to changing priorities • Ability to manage multiple accounts simultaneously and work under pressure • Experience working in cross-functional and multicultural environments • Willingness to travel regularly for client meetings and corporate functions • Familiarity with Ookla's product offerings or similar technology-based products is advantageous • Familiarity with Data Analytics tools and solutions is a plus

🏖️ Benefícios

• comprehensive medical, dental, and vision coverage • life and disability benefits • Flexible Spending Accounts (FSAs) • 401(k) with company match • Employee Stock Purchase Plan • Flexible Time Off • Volunteer Time Off • paid holidays • family building and caregiving support • generous Family Care and Parental leave • Fitness Reimbursement • access to wellness programs