Director of Onboarding – Enablement

🕒 Setembro 24

🐎 Kentucky – Remoto

🐎 Kentucky – Remote

💵 $84.000 - $114.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

👻 Score fantasma 20%

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ZipLiens

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

🏥 Saúde

🛡️ Seguros

Consulting • Healthcare • Insurance

A ZipLiens é uma empresa especializada em serviços de resolução de ônus de danos pessoais. Eles oferecem soluções tecnológicas e serviços de negociação especializada para ajudar escritórios de advocacia a economizarem tempo e recursos na resolução de diversos tipos de ônus, como ônus de saúde e seguros. A ZipLiens integra-se com escritórios de advocacia de danos pessoais para proporcionar economias significativas de tempo e custos, melhorando a produtividade e a rentabilidade. Seus serviços também incluem transparência nos processos e comunicações ágeis através de um portal do cliente. A ZipLiens visa garantir reduções de ônus de qualidade e em tempo hábil, lidando com casos relacionados a Medicaid, Medicare, ônus militares, seguro de saúde privado, ônus hospitalares e mais. Eles são confiáveis por grandes escritórios de advocacia nos EUA devido às suas habilidades eficientes e eficazes na resolução de ônus.

Descrição

• Own the end-to-end new customer implementation experience from signed agreement through steady state • Create and operate a standard onboarding framework with owners, stage gates, service commitments, and measured time to value • Define onboarding paths for standard, pilot, custom, cross-product, and vertical-specific engagements • Coordinate onboarding across Customer Success, Account Management, Operations, Product Support, Sales, Partnerships, Product, Finance, and Marketing • Identify off-track onboardings, perform root cause analysis, and lead interventions • Build customer-facing knowledge bases, tutorial and walkthrough videos, one-pagers, training decks, and portal adoption materials • Design and deliver kickoff, live, self-serve, refresher, internal training, certification, and ramp curricula • Establish content governance with versioning, review cadence, named owners, and brand consistency • Define and report onboarding and enablement KPIs, including completion, time to value, training participation, content utilization, and early adoption • Use AI and data to identify customer friction, improve onboarding, and develop content and automation • Collect post-onboarding feedback and translate it into program changes • Surface onboarding and adoption friction to Product and advocate for improvements • Own the Sales-to-Onboarding handoff and the transition from onboarding to ongoing account management • Design the Onboarding & Enablement function, including structure, roles, documentation, and hiring sequence • Design the program for expansion into new verticals and business lines

🎯 Requisitos

• 5+ years in customer onboarding, implementation, customer education, or enablement within B2B SaaS or tech-enabled services, including 3+ years owning a program end to end or leading a team • Demonstrated experience building an onboarding or implementation program from scratch, or materially rebuilding one, with measurable results • Hands-on content creation experience across knowledge base articles, video tutorials, decks, one-pagers, and structured training curriculum • Experience driving adoption of a customer-facing portal or platform • Proven ability to run programs across teams that do not report to them, with clear ownership and follow-through • Proven ability to operate as a founding function owner, setting priorities independently and bringing forward recommendations rather than open questions • Proficiency with enablement and support tooling, including knowledge base and help center platforms, video and screen capture tools, learning management systems, and CRM such as HubSpot • Instructional design or adult learning experience is preferred • Bachelor's degree required; focus in business, communications, education, or a related field is preferred • Experience in legal services, personal injury, or litigation-adjacent technology is preferred • Ability to travel up to 20% • Applicants must be authorized to work in the United States without the need for employer-sponsored visa support now or in the future

🏖️ Benefícios

• Private Health Care Plan (Medical, Dental & Vision) • Company HSA contributions for HDHP participants • Flexible Spending Accounts (Health & Dependent Care) • Company-Paid Short-Term Disability Coverage • Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options • 401(k) Plan with Company Match • Paid Time Off (Vacation, Sick Time & Select Holidays) • Paid Parental Leave • Opportunity for a discretionary bonus