Senior Manager, Billing & Payments Software Development

Vaga não está no LinkedIn

🕒 Outubro 6

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $125.000 - $183.000 / ano

⏰ Tempo Integral

🟠 Sênior

🖥 Engenheiro de Software

👻 Score fantasma 0%

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Ziply Fiber

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2020

💼 Consultoria

📦 Logística

📡 Telecomunicações

💰 Corporate Round em 2022-11

Consulting • Logistics • Telecommunications

Ziply Fiber é um fornecedor líder de serviços de internet de fibra óptica no noroeste do Pacífico, oferecendo planos de internet de alta velocidade que atendem tanto clientes residenciais quanto empresariais. Com foco na transparência e satisfação do cliente, a Ziply Fiber oferece serviços sem contratos anuais, sem limites de dados e uma variedade de opções de internet multi-gig projetadas para lares e empresas modernos. Seus serviços incluem WiFi para toda a casa, TV via streaming e serviços telefônicos, tornando-a uma solução completa para necessidades de conectividade.

Descrição

• Provide end-to-end leadership for billing and payment platforms across DPI, GTV, and legacy systems. • Own billing platform stability and availability across residential, small business, commercial, enterprise, and wholesale services. • Ensure accurate rating, invoicing, bill generation, and bill delivery; define controls preventing missing or incorrect bills. • Own order-to-bill and service-to-bill trigger integrity and partner with Product and Engineering on billing accuracy. • Drive billing data integrity, including account alignment, service mapping, migration/coexistence correctness, and technical-debt reduction. • Own credit card, ACH, and autopay payment-processing integrations and vendor relationships. • Monitor and reduce payment failures and rejections through instrumentation, root-cause analysis, vendor escalation, and remediation plans. • Oversee refunds, chargebacks, closed-account limitations, manual corrections, reconciliation, and downstream financial accuracy. • Partner with Finance/Accounting on billing compliance, audit support, and operational impacts. • Ensure payment security and regulatory compliance, including PCI scope coordination, evidence collection, and remediation. • Lead incident response and problem management for billing/payment defects and customer escalations; produce RCAs and drive preventive fixes. • Define and execute an AI-first modernization roadmap to automate exception handling and unify billing engines and payment gateways into a scalable target architecture. • Act as cross-functional owner across Product, Care/CX, Operations, Finance, ERP, and Engineering, setting priorities and governance cadence. • Perform other duties as required to support the business and evolving organization.

🎯 Requisitos

• Bachelor’s degree in Business, Finance, Accounting, Computer Science, Information Systems, Engineering, or a related field. • Minimum of eight (8) years of progressive experience in billing, payments, revenue systems, or fintech/telecom monetization platforms, including ownership of mission-critical production systems. • Minimum of three (3) years of people leadership and/or cross-functional leadership with accountability for outcomes. • Experience operating in a multi-platform ecosystem with multiple billing engines, payment gateways, and downstream finance/ERP integrations. • Strong understanding of payment processing concepts, including authorization, settlement, funding, disputes/chargebacks, ACH files, and reconciliation. • Experience leading incident response, problem management, and RCA practices for production issues impacting customers and revenue. • Ability to reduce manual interventions through process redesign, automation, and platform improvements. • Experience partnering with Finance/Accounting and internal audit on controls, compliance, and data accuracy. • Ability to manage vendor relationships and deliverables, including SOWs, change orders, and SLAs. • Excellent communication skills to align executives and working teams around priorities, tradeoffs, and delivery plans. • Preferred: Master’s degree (e.g., MBA, MS). • Preferred: Experience in telecom, subscription, or usage-based rating and billing models. • Preferred: Hands-on experience with PCI programs and coordination with QSAs/assessors and payment vendors. • Preferred: Familiarity with Netcracker and/or environments similar to DPI and GTV; platform migrations/coexistence strategies. • Preferred: Experience designing controls and observability for revenue systems. • Preferred: Experience applying AI/ML or intelligent automation to revenue operations. • Preferred: Working knowledge of APIs, event-driven integrations, and data pipelines supporting order-to-cash processes.

🏖️ Benefícios

• Medical • Dental • Vision • 401k • Flexible spending account • Paid sick leave and paid time off • Parental leave • Quarterly performance bonus • Training • Career growth and education reimbursement programs • Target annual bonus