Customer Success Manager – Federal

Job not on LinkedIn

October 9

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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1Kosmos

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Cybersecurity • Security • Finance

1Kosmos is a company that specializes in digital identity verification and passwordless authentication solutions. The company offers a unified platform called BlockID, enabling secure employee onboarding, customer authentication, and citizen identity verification. Using advanced biometric authentication and blockchain technology, 1Kosmos provides secure, convenient access for users while protecting against fraud and enhancing privacy. The platform caters to industries such as financial services, government, and healthcare, providing solutions that align with compliance standards like NIST and GDPR.

51 - 200 employees

🔒 Cybersecurity

🔐 Security

💸 Finance

📋 Description

• Own the post-sales relationship with federal customers, ensuring successful onboarding and long-term adoption. • Drive user engagement and manage project milestones through onboarding, enablement, and early usage. • Serve as the primary point of contact for federal agency stakeholders (IT, InfoSec, program managers). • Ensure delivery aligns with customer security, compliance, and operational needs (e.g., FedRAMP, FIPS, NIST 800-63). • Partner with Implementations to track timelines, proactively identify risks, and remove blockers. • Monitor usage, identify adoption gaps, and lead regular business reviews. • Advocate for customer needs internally and identify upsell or expansion opportunities as trust deepens. • Become an expert in 1Kosmos identity offerings and how they align with federal digital identity mandates (e.g., Executive Order 14028, Zero Trust architecture). • Share best practices and thought leadership with federal stakeholders.

🎯 Requirements

• U.S. Citizen (mandatory for federal work) • 3–7 years of experience in Customer Success, Program Management, or Federal Account Management • Experience working with U.S. federal agencies (civilian or defense), either directly or as a vendor • Experience at an identity, cybersecurity, or SaaS platform company • Strong communication and relationship-building skills with technical and non-technical stakeholders • Ability to project manage complex onboarding/deployments across functions • Comfortable with identity/security concepts: SSO, MFA, PKI, FIDO2, FedRAMP, Zero Trust • Understanding of federal procurement and compliance (ATO, TIC 3.0, ICAM frameworks) (Preferred) • Previous experience in startup/growth-stage environment (Preferred) • Ability to obtain a Top Secret/SCI clearance is required; active clearance strongly preferred.

🏖️ Benefits

• Join a mission-driven company transforming how federal agencies secure identity • Influence a fast-growing federal portfolio and help shape our approach to public sector partnerships • Work cross-functionally with leaders across Product, Engineering, and Security • Be part of a collaborative, values-driven team making real impact