Shared Services Account Manager

Job not on LinkedIn

🕒 4 days ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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2020 Companies

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

📣 Marketing

B2B • Marketing

2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. With over 31 years of experience, the company is dedicated to elevating consumers, team members, and clients through innovative marketing strategies. They specialize in product demonstrations, training, assisted sales, merchandising, staffing, and consumer engagement, among other services. 2020 Companies partners with brands of all sizes to navigate challenges and achieve business goals, consistently delivering impressive results, including over 25 million in-person impressions annually and nearly $10 billion in client revenue.

📋 Description

• Serve as the primary point of contact for assigned client accounts and projects • Lead end-to-end project management across multiple concurrent programs • Coordinate internal resources and cross-functional teams to ensure successful project execution • Develop and maintain detailed project plans, workback schedules, and execution timelines • Ensure projects are delivered on time, within scope, and within budget • Monitor project health, identify risks proactively, and communicate mitigation plans • Manage project scope changes, scheduling adjustments, and operational escalations • Facilitate clear and consistent communication with clients, leadership, field teams, and internal stakeholders • Partner closely with Operations, Audit, Reporting, Scheduling, and Project Coordinator teams to support execution • Review project reporting, compliance tracking, and execution data for accuracy and completeness • Support development and standardization of project workflows, documentation, and processes • Create and maintain comprehensive project documentation, reporting summaries, and project closeout materials • Ensure resource availability and alignment based on project scope and timing • Escalate project risks, blockers, or client concerns to leadership as appropriate • Maintain strong client relationships through proactive communication and execution management • Support onboarding, mentoring, and knowledge-sharing across the AM and PC teams • Identify opportunities for operational improvements, process efficiencies, and scalability

🎯 Requirements

• 3–5 years of direct Account Management, Project Management, Client Services, or related experience • Proven experience managing multiple projects and client relationships simultaneously • Strong client-facing communication and relationship management skills • Excellent written and verbal communication skills • Strong organizational skills with exceptional attention to detail and follow-through • Ability to manage competing priorities in a fast-paced environment • Experience coordinating cross-functional teams and operational workflows • Strong problem-solving, critical thinking, and risk management skills • Ability to work independently while maintaining strong team collaboration • Experience creating project plans, timelines, reporting, and project documentation • Strong working knowledge of Microsoft Office Suite, including Excel • Experience with project management or workflow systems such as Airtable, Salesforce, Jira, Smartsheet, or similar tools preferred • Experience working in field execution, retail merchandising, marketing operations, or client services environments preferred • PMP, CAPM, PRINCE2, or related project management certification is a plus

🏖️ Benefits

• Competitive Salary • Work remotely, from home • Health/Dental/Vision benefits • 401K Program with matching • Paid Time Off • Paid Holidays • Partial Mobile Reimbursement • Scholarship opportunities for employees and direct family members • Employee Assistance Program • Leadership Development Program • Employees special pricing for multiple clients