Customer Service & Client Success Virtual Assistant

🔥 13 hours ago

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20four7VA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.

📋 Description

• Answer inbound calls from prospective and existing clients • Respond promptly to customer emails and text messages • Schedule home inspections and answer customer questions • Verify online inspection requests and confirm scheduling details • Provide professional, friendly customer service throughout the booking process • Follow up with prospective customers who have not yet scheduled an inspection • Conduct customer satisfaction follow-ups after completed inspections • Address customer concerns and escalate issues when appropriate • Help generate repeat business and referral opportunities • Maintain accurate customer records and appointment information • Assist with proposal preparation and related documentation • Prepare reports and organize business information • Support inbox management and administrative workflows • Perform general business support tasks as assigned

🎯 Requirements

• Previous customer service experience required • Sales support or inside sales experience preferred • Experience handling inbound phone calls required • Administrative or executive assistant experience preferred • Strong written and verbal English communication skills • Comfortable learning new software and business processes • Home inspection or property-related experience is not required but a plus • Bilingual English/Spanish is a plus but not required

🏖️ Benefits

• Competitive rates • Weekly payments • Various open roles are available • Free training and upskilling • Constant support and guidance • A vibrant community always ready to support you • And more!