Customer Support Specialist

13 hours ago

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360dialog — official WhatsApp Business API Provider

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API • SaaS • Social Impact

360dialog is a leading provider of WhatsApp Business API solutions, helping businesses connect with their customers more effectively. The company focuses on transforming WhatsApp into a high-performance marketing channel that drives measurable growth through performance messaging. By leveraging insights from over 40,000 businesses, 360dialog offers a seamless integration with Meta’s APIs, enabling businesses to improve ad targeting and track customer interactions in real-time. Their services include automated, personalized messaging that boosts conversion rates, reduces costs, and enhances customer retention. 360dialog is a critical partner for marketers, eCommerce businesses, and agencies looking to capitalize on WhatsApp's capabilities for better customer engagement and performance marketing.

51 - 200 employees

🔌 API

☁️ SaaS

🌍 Social Impact

📋 Description

• Provide support to our customers using the company channels - tickets, chat, email and online meetings. • Liaise with our L2 team to find solutions. • Help troubleshoot our API and solve technical problems. • Support our partners and clients navigate the WhatsApp API ecosystem. • Communicate with Meta representatives. • Close collaboration with LATAM Sales and Account Management Teams

🎯 Requirements

• Digital native • 2+ years of experience in a customer support or technical role • 2+ years of experience working with APIs, debugging applications, checking logs and testing • You identify problems and show initiative in finding simple solutions together with your team • You are fluent in English and Portuguese • You pay attention to detail and can structure your own day-to-day tasks. Bonus skills • Programming experience • Experience with WhatsApp Business API and/or META Developer Tools • More languages are always welcome!

🏖️ Benefits

• Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech. • Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible. • Work from anywhere in the world with full remote flexibility. • Receive a competitive remuneration package that reflects your skills and experience.