Technical Account Manager – Delivery Manager

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3Pillar Global

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

💰 Private Equity Round on 2021-10

SaaS • Enterprise • Artificial Intelligence

3Pillar Global is a modern application strategy, design, and engineering firm that specializes in delivering strategic software development initiatives for various industries. They offer a range of services, including application technology strategy, digital product engineering, data and analytics, and artificial intelligence development. 3Pillar Global focuses on helping organizations transform their bold ideas into breakthrough solutions by leveraging cutting-edge technologies such as generative and multimodal AI. They work with partners and clients across multiple sectors, including healthcare, financial services, insurance, media, and information services, to solve complex technology challenges and deliver high-performing results.

📋 Description

• Be the technical resource for live Customers within your portfolio • Understand the data schema of your customer, integration points, Data Flows, BRD, and SDD • Share technical best practices and proactive recommendations that will benefit the customers like ongoing usage of the platform and achievement of their goals. • Conduct technical discovery with customer marketing and technical teams to drive expanded use of the platform and/or new integrations. • Participate in technical account health status reviews, including issuing an executive-level summary status reports both internally and to customers.

🎯 Requirements

• Customer Facing – able to present and lead calls on technical topics • Follow up on open technical items • Provide Guidance and enablement on the Loyalty platform • Operationalize your portfolio • Share trends in support, Platform Trends • Weekly status reports • Utilize DOMO cards to understand the health of customers • Investigations utilizing technical program expertise • Share trends in support, Platform Trends • Ability to assist/guide the SessionM Support and Engineering team in issue.

🏖️ Benefits

• Imagine a flexible work environment - whether it's the office, your home, or a blend of both. • We're big on your well-being - as a company, we spend a whole trimester in our annual cycle focused on wellbeing. • Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries. • We are an equal opportunity employer.