Senior Director, Business Relationship Manager, Personal Lines

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🕒 3 days ago

🌵 Arizona, California, +3 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

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CSAA Insurance Group, a AAA Insurer

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

👥 B2C

Insurance • Finance • B2C

CSAA Insurance Group is a leading insurance provider affiliated with AAA, offering a variety of insurance products including auto, home, and other coverage options tailored to meet the needs of its members across several states. The company prioritizes excellent customer service and convenience, providing online policies management, claims assistance, and resources for members to maximize their benefits. CSAA Insurance Group is committed to improving the insurance experience through user-friendly services and a strong emphasis on customer satisfaction.

📋 Description

• Act as the main liaison between business units and IT, understanding business needs and translating them into actionable technology initiatives. • Develop a deep understanding of business strategies, goals, and challenges to align IT priorities effectively. • Build and maintain strong relationships with business partners, ensuring continuous alignment and satisfaction. • Define the vision, strategy, and roadmap for key products and services, ensuring alignment with business objectives. • Oversee the entire product lifecycle, from ideation and development to deployment, maintenance, and retirement. • Lead multi-functional teams to prioritize product features and enhancements based on business value and customer needs. • Conduct market and user research to identify opportunities for innovation and differentiation. • Support portfolio of IT projects and products, ensuring resources are allocated effectively and deliverables meet business priorities. • Establish processes for collecting, evaluating, and prioritizing business requirements and IT demands. • Facilitate collaboration between IT teams, product managers, and business collaborators to drive project success. • Identify and champion opportunities to use emerging technologies and industry trends to address business challenges. • Create a collaborative, inclusive, and psychologically safe environment, demonstrating authenticity and fostering trust.

🎯 Requirements

• Bachelor of Science or Bachelor's degree in Business, Engineering, or a related field • 10 years Product Management • Commercial and/or Personal Lines insurance experience • Solid technical background with a deep understanding of product development processes • Demonstrated ability to manage complex projects and deliver results in a fast-paced environment • Experience with data analysis and visualization tools • Proficiency in Agile methodologies and product management tools (e.g., Jira, Asana, Trello) • Proven ability to lead others directly or indirectly, as demonstrated through 5+ years of leading teams, enterprise-wide programs, or large cross-functional programs and at least 2 of those years directly managing others.

🏖️ Benefits

• total compensation package • annual bonus eligibility for most roles • 401(k) with a company match • Flexible Workplace