Product Support Specialist - Aviation IT

Job not on LinkedIn

March 7

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Logo of AAR

AAR

AAR is an independent provider of services to the commercial aviation and government markets worldwide. The company was incorporated in 1955 and today has revenues of approximately $1.8 billion with more than 6,000 employees in 20 countries. AAR’s aftermarket expertise and award-winning aviation services, which can be integrated or leveraged separately, help customers increase efficiency and reduce costs while maintaining high levels of quality, service and safety. We are a trusted partner to customers in over 100 countries delivering competitiveness so they can focus on transporting passengers, cargo and parts around the world.

5001 - 10000 employees

💰 Post-IPO Debt on 2022-12

📋 Description

• Trax is hiring a Product Specialist to join our growing team in the EMEA region. • Position requires a firm understanding of aviation field working with Technical Records, Engineering, Maintenance and/or Software Implementation. • Responsible for learning products, assisting in development of documentation, conducting training. • Resolve technical and software problems and deliver excellent customer service. • Work closely with team members and clients to solve problems. • Frequently communicate and work alongside Programming teams, QA, Technical Writing & IT.

🎯 Requirements

• Bachelor’s Degree in Aviation, Business or related field • 3-5 years of experience in the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and/or Software Implementations. • Must have experience working with Trax or similar aviation maintenance software. • Proficiency in the English language with ability to speak multiple languages, preferred. • Outstanding Communication skills – both verbal and written. • Must have excellent communication, teamwork and problem-solving skills. • Excellent customer service skills, with ability to deescalate issues and provide solutions for customers. • Attention to customer issues with a sense of urgency.

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