District Service Manager, Washington, Idaho, Oregon

Job not on LinkedIn

November 18

🥔 Idaho – Remote

Although this job is listed in Idaho, this company may be open to hiring remote in other states.

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

+1 more states

🥔 Idaho – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $111.3k - $222.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Abbott

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Healthcare Insurance • Biotechnology • Pharmaceuticals

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

10,000+ employees

Founded 1888

⚕️ Healthcare Insurance

🧬 Biotechnology

💊 Pharmaceuticals

📋 Description

• Responsible for implementing and maintaining the effectiveness of the quality system. • Guides, coaches, and directs a staff engaged in providing direct service and support to Abbotts Diagnostics Division (ADD) customers or other clients. • Promote ADD product and image by providing superior service and support to the customer. • Applies an understanding of diagnostics systems and products; and how they operate in customer environments to ensure adequate support and service. • Utilizes the documentation and information processes in ADD and understands the requirements of the quality system to ensure records and data are properly collected and maintained. • Operates within the constraints of the financial budget; produces data to help support the development of the budget. • Provide technical direction to staff. • Assure availability of advanced technology to area of operations and that people are trained and familiar with the applications required for their jobs. • Understands trends in the industry to make recommendations for improvement in our operations and define the requirements for improved operations. • Maintains an awareness of customer issues and provides recommendations on emerging trends. • Implement processes and procedures to support business objectives. • Prepares reports and tracks product complaints and reliability, makes recommendations to improve service and support. • Serve as role model for subordinates, coach, and mentor staff to enhance professional development. • Complete performance reviews and assist with development planning for individuals within the group. • Assure that unit goals and objectives are communicated. • Build an effective team, motivate, and inspire staff; assess team performance. • Make staffing decisions appropriate for the project. • Administer and provide input to reward and recognition programs. • Frequent interaction with customers, field service/support personnel, frequent interaction with local Sales staff to determine appropriate selling and service tactics. • Maintains a positive working environment. • Ensures open communication and problem resolution occur in a positive manner. • Negotiates with customers to resolve service issues and improve relationships. • Ensure adequate two-way communication with service, support, and sales districts to coordinate appropriate support levels. • Negotiates transitory resources to meet short term needs and priorities. • Analyzes Departmental Issues.

🎯 Requirements

• Knowledge of regulations and standards affecting IVDs and Biologics. • Bachelor's degree with 4-5 years’ customer support experience preferably in the diagnostics industry or in a lab environment, or equivalent combination of education and work experience. • Bio Medical background is a plus. • Diagnostics experience

🏖️ Benefits

• Career development with an international company where you can grow the career you dream of. • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. • An excellent retirement savings plan with high employer contribution. • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.