Field Service Automation Engineer – Field Based

November 12

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $31 - $63 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤖 QA Automation Engineer

🦅 H1B Visa Sponsor

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Abbott

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Healthcare Insurance • Biotechnology • Pharmaceuticals

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

10,000+ employees

Founded 1888

⚕️ Healthcare Insurance

🧬 Biotechnology

💊 Pharmaceuticals

📋 Description

• Provide technical Level I and Level II phone and on-site support to maintain product performance or resolve customer complaints for hardware, software, and reagent issues. • Perform proactive service support activities to maintain system performance. • Apply standard troubleshooting tools or concepts to identify the real issue and its root cause. • Determine the level of urgency of service support requests; develop recommendations and implement solutions that reflect customer and Abbott business needs. • Record accurate and timely documentation of customer complaints and the action taken to resolve the concern. • Plan and prioritize customer visits and activities to do in each account. • Prepare; schedule, and execute training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays. • Coordinate order, delivery, and billing of products and/or services in assigned accounts. • Monitor inventory and replenish accordingly. • Responsible for Service Contract Sales at assigned accounts. • Partner with Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout commercial cycle and participate in customer business reviews. • Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. • Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. • Responsible for achieving revenue generation goals in assigned accounts.

🎯 Requirements

• Associate's Degree or equivalent experience. • 2 years of relevant experience with instrumentation utilized in a laboratory environment. • 2 years of experience interfacing with customers. • Biomedical experience.

🏖️ Benefits

• Career development with an international company where you can grow the career you dream of. • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. • An excellent retirement savings plan with high employer contribution. • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.