Customer Advisor – Training Sector

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November 21

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ABC Formation Continue

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Education • B2B • Training

ABC Formation Continue est un organisme de formation professionnelle qui propose des formations adaptées aux besoins des professionnels et des demandeurs d'emploi. Avec une offre diversifiée allant des langues étrangères à la bureautique et à la comptabilité, ABC Formation Continue s'engage à fournir un apprentissage personnalisé près de chez vous. Grâce à plusieurs agences et différentes méthodes d'enseignement, y compris des formations en présentiel et à distance, l'organisme vise à améliorer les compétences de ses élèves tout en tenant compte de leurs disponibilités et de leurs objectifs professionnels.

11 - 50 employees

Founded 2013

📚 Education

🤝 B2B

📋 Description

• Assign instructors (teachers, trainers, consultants) to assignments based on identified needs • Introduce instructors to learners and facilitate their connection • Monitor the smooth progress of training sessions and ensure a seamless experience for each client • Conduct thorough follow-up on customer retention activities and client referrals • Handle customer complaints professionally and ensure client satisfaction • Manage incoming phone calls for all agencies and process requests submitted via contact forms • Qualify prospects and prepare the necessary information for scheduling appointments with sales representatives • Record and track prospect requests in our CRM system

🎯 Requirements

• Minimum of an associate degree (Bac+2) in business, management, or equivalent • 2 to 5 years of experience in a similar role or in customer relationship management • Rigour, organizational skills, and the ability to manage multiple dossiers simultaneously • Comfortable with office tools and CRM systems • Responsive and confident on the phone • Strong customer-service orientation and ability to effectively qualify leads

🏖️ Benefits

• Quarterly performance bonus tied to objectives • Profit-sharing