Customer Success Manager, Enterprise – Fed/SLED

Job not on LinkedIn

🕒 July 23

🇺🇸 United States – Remote

💵 $119k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Abnormal Security

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

Cybersecurity

Abnormal Security is a provider of cloud-native email security solutions that specializes in preventing a wide array of cyber threats. The company focuses on protecting businesses from attacks such as phishing, malware, ransomware, and social engineering, ensuring total protection for corporate email systems. Their offerings include business email security, phishing detection, and securing against account takeovers, making them a leader in the computer and network security space.

📋 Description

• Portfolio Management: Own a portfolio of accounts, ensuring ongoing satisfaction, retention, and growth • Value Realization: Serve as the customer advocate, deliver Business Reviews, prove ROI, and drive adoption of platform features to maximize value • Success Planning: Develop and execute strategic success plans that align with customer goals and roadmap; engage senior decision makers to guide strategy • Expansion Opportunities: Identify upsell and cross-sell opportunities based on customer needs and platform adoption • Product Knowledge: Maintain deep knowledge of Abnormal products and roadmap to educate customers on relevant features and drive adoption • Relationship Building: Establish trusted advisor relationships, understand industry trends, and cultivate customer champions • Collaboration: Partner across internal teams (Sales, Product, Engineering, Support) to ensure customer satisfaction, renewals, and expansion • Risk Mitigation: Monitor customer health, anticipate risks, and coordinate remediation plans before issues escalate

🎯 Requirements

• 5+ years of Customer Success experience, ideally in enterprise SaaS • Proven track record managing executive relationships (CIO, CISO, or equivalent) • Demonstrated success driving customer adoption, retention, and growth within a defined portfolio • Strong account management, strategic planning, problem-solving, and negotiation skills • Strong technical aptitude with enterprise software and networking technologies • Excellent communication and presentation skills, with the ability to lead executive-level discussions • Bachelor’s degree in Computer Science, Engineering, or equivalent work experience.

🏖️ Benefits

• Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. • This role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.