Abnormal Security
501 - 1000 employees
🔒 Cybersecurity
Cybersecurity
Abnormal Security is a provider of cloud-native email security solutions that specializes in preventing a wide array of cyber threats. The company focuses on protecting businesses from attacks such as phishing, malware, ransomware, and social engineering, ensuring total protection for corporate email systems. Their offerings include business email security, phishing detection, and securing against account takeovers, making them a leader in the computer and network security space.
Manager, Customer Success
Job not on LinkedIn
🕒 July 21
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Abnormal Security
501 - 1000 employees
🔒 Cybersecurity
Cybersecurity
Abnormal Security is a provider of cloud-native email security solutions that specializes in preventing a wide array of cyber threats. The company focuses on protecting businesses from attacks such as phishing, malware, ransomware, and social engineering, ensuring total protection for corporate email systems. Their offerings include business email security, phishing detection, and securing against account takeovers, making them a leader in the computer and network security space.
📋 Description
• Lead, mentor, and grow a team of Customer Success Managers • Empower Renewal Managers and Specialists with effective strategies to drive renewals, achieve targets, and identify expansion opportunities • Champion the adoption of AI tools and automation across your CSM team • Develop and execute strategies for customer retention and expansion • Maintain hands-on knowledge of our AI-driven email security solutions • Serve as a key point of escalation for customer issues
🎯 Requirements
• 8+ years of experience in enterprise SaaS • 3+ years of experience leading a Customer Success team in a SaaS environment • Expertise in guiding teams to successfully renew or expand platform adoption • Experience in managing mid market or tech touch accounts, with a focus on retention and expansion • Deep understanding of account management principles and practices (inclusive of renewals) • Strong analytical skills, with the capacity to translate data insights into strategic actions • Excellent communication and interpersonal skills, adept at engaging with stakeholders at all levels, both internally and externally • Ability to travel based on customer and business needs (est. around 20-25%)
🏖️ Benefits
• Health insurance • Professional development opportunities
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